Computer Support Technician (2+ years)

Coffman-Engineers; Raleigh (NC); Sur place; USD 30 000 - 41 000; Plein temps

Résumé du poste

Coffman Engineers in Raleigh is seeking a Computer Support Technician with at least two years of desktop support experience to join our IT team. You will support ~80 Windows workstations, manage help desk tickets, and assist with software like Office 365 and Autodesk products in a collaborative environment.

The role requires strong problem-solving, a positive attitude, and the ability to work across Raleigh and occasional remote support for other offices (DC and Atlanta).

Qualifications

• Two plus years of desktop support experience.
• Experience with Windows 11.
• Experience prioritizing and communicating ticket status to users and management.
• Strong problem-solving skills and willingness to learn.
• Positive attitude and strong work ethic.
• Collaborative team player.

Responsabilités

• Provide desktop support for ~80 PC workstations in Raleigh.
• Support remote offices in DC and Atlanta as needed.
• Assist with Microsoft Office 365, Autodesk products, and Windows 11 administration.
• Prioritize and track help desk tickets and communicate updates to users.

Connaissances

Desktop support

Windows 11

Ticket management

Problem solving

Team collaboration

Positive attitude

Outils

Autodesk Products

Office 365

Windows 11 Desktop

Description du poste

At Coffman Engineers, we serve as both prime consultant and sub consultant on projects large and small, including commercial, retail, institutional, government, industrial, and project/construction management. Incorporated in 1979, we have employees in more than 24locations serving clients across the United States and overseas.
To meet client objectives and to integrate our many disciplines, we can create teams comprised of civil, structural, mechanical, electrical, fire protection, and corrosion control, as well as project/construction managers and professionals in a variety of specialty services. This ability has made us a leader in the engineering and construction communities, and has strengthened our reputation as being progressive, innovative, and a great place to work.

Job Description

We are looking for aComputer Support Technicianwith at least two years of experience to join our team in Raleigh. The right candidate will have experience in Help Desk support and administration of software such as Microsoft Office 365, Autodesk Products, and Windows 11 Desktop. This person will be comfortable multi-tasking working in a collaborative team environment. The primary task will be desktop support of the Raleigh office for approximately 80 PC workstations. There will be some remote support of smaller offices in DC and in Atlanta.

Qualifications

Qualifications

Required

• Two plus years of desktop support
• Experience working with Windows 11
• Experience prioritizing and managing support tickets and communicating status of issues and high-priority cases to users and management
• Strong problem-solving skills and a willingness to learn
• Positive attitude and strong work ethic
• Work well in a collaborative team environment

Preferred

• Experience in the A/E/C industry
• Experience with installing and troubleshooting Autodesk Products
• Experience working with and deploying Office 365

This position is not eligible for sponsorship.No paid interview travel or relocation expenses are offered for this position. This is not a remote position.

Additional Information

Why You Want to Work Here

You could choose to work anywhere, so why work at Coffman Engineers? Because we are different – our culture sets us apart. Simply stated, we are a group of creative, high-performing people who like working together and believe that what we do makes a difference. Employees say that it feels like working with a group of friends in a small office while enjoying the benefits and perks of working for a large firm. Our culture isn’t the only thing that makes us different, but it drives everything we do.

Coffman offers comprehensive benefits, including a flexible PTO program and a fun environment with family-friendly policies. We support and encourage individually tailored professional and technical advancement as well as personal growth.

Don't take our word for it. Check out what others are saying:

• 900+ employees serving clients throughout the U.S. and overseas from more than 24 locations
• Multi-discipline engineering services plus corrosion control, commissioning and project/construction management
• 70+ employees in 9 offices, providing Fire Protection services since 2014
• #161 Top 500 Design Firms, Engineering News-Record, 2023

Applying

You must apply online for this position. If you are unable to complete our online application process, or if you need assistance to do so, let us know andwe willprovidereasonable accommodation.

Thisposition is direct with Coffman Engineers; we are an Equal Opportunity Employer, including veterans and individuals with disabilities. We do not discriminate on the basis of any status protected under federal, state, or local law.

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