Desktop Support Technician: VIP End-User IT Support

eTeam; Germantown (MD); On-site; USD 27,552; Full time

Job summary

A staffing and recruiting firm is seeking a contract Desktop Support Technician in Germantown, MD. This role involves providing technical support for laptops, desktops, printers, and video conferencing equipment. The technician is responsible for basic troubleshooting and maintenance, responding to change requests, and ensuring high customer service satisfaction. Minimum requirements include a technical school certification and relevant experience, with A+ certification preferred.

Qualifications

• Typically requires 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• A+ certification is desired.

Responsibilities

• Perform basic and moderately complex troubleshooting and repairs.
• Provide support to client-identified VIPs.
• Respond to change management requests and install new PC equipment.
• Perform Install/Move/Add or Change (IMAC) activities.
• Exhibit outstanding technical and professional services skills.

Skills

Laptop support

Desktop support

Printer support

Video conferencing support (Zoom/Teams)

iOS device support

Intune device management

Office365 knowledge

Network device support

Education

Technical school certification or equivalent

Job description

A staffing and recruiting firm is seeking a contract Desktop Support Technician in Germantown, MD. This role involves providing technical support for laptops, desktops, printers, and video conferencing equipment. The technician is responsible for basic troubleshooting and maintenance, responding to change requests, and ensuring high customer service satisfaction. Minimum requirements include a technical school certification and relevant experience, with A+ certification preferred.