Desktop Support Technician

eTeam; Germantown (MD); On-site; USD 27,552; Full time

Job summary

A staffing and recruiting firm is seeking a contract Desktop Support Technician in Germantown, MD. This role involves providing technical support for laptops, desktops, printers, and video conferencing equipment. The technician is responsible for basic troubleshooting and maintenance, responding to change requests, and ensuring high customer service satisfaction. Minimum requirements include a technical school certification and relevant experience, with A+ certification preferred.

Qualifications

• Typically requires 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• A+ certification is desired.

Responsibilities

• Perform basic and moderately complex troubleshooting and repairs.
• Provide support to client-identified VIPs.
• Respond to change management requests and install new PC equipment.
• Perform Install/Move/Add or Change (IMAC) activities.
• Exhibit outstanding technical and professional services skills.

Skills

Laptop support

Desktop support

Printer support

Video conferencing support (Zoom/Teams)

iOS device support

Intune device management

Office365 knowledge

Network device support

Education

Technical school certification or equivalent

Job description

This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $21.00/hr

Technical Recruiter @ eTeam | Talent Acquisition Strategies

Position: Desktop Support Tech

Location: Germantown MD 20874

Duration: 6 Months

Pay Rate: $20/hr. w2

Summary:

• Laptop, Desktop, Printer, Video Conferencing devices (Zoom/Teams) and mobile device (iOS) support
• Knowledge of Intune device Management, Office365
• Smart hand for Network device

Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Provide support to client-identified VIPs

Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.

Perform Install/Move/Add or Change (IMAC) activities.

Perform all assigned desk-side support activities

Display outstanding technical and professional services skills at all times

Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair

Understands and follows all documented service operations policies and procedures.

Other duties or certifications may be assigned to meet business needs

Education and Experience:

Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Certifications and Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Employment type: Contract

Job function: Information Technology

Industries: Staffing and Recruiting