IT Support Technician (Germantown) – Onsite & Remote Support

Pharmaron Beijing Co. Ltd.; Germantown (MD); Vor Ort; USD 60.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision Insurance

401(k) Retirement Plan with employer匹配

Paid Time Off & Holidays

Health Savings Account (HSA) benefits

Life Insurance

Employee Assistance Program (EAP)

Career development opportunities

Zusammenfassung

Pharmaron Beijing Co. Ltd. is seeking an IT Support Technician to maintain IT systems and provide end-user support at Germantown, MD. The role reports to the Director of IT and involves troubleshooting hardware, software, and network issues, plus CSV support and on-site and remote assistance.

The ideal candidate has 3+ years in Windows environments, Office 365 administration, and experience in regulated pharma settings; willing to travel occasionally and work after hours if needed.

Qualifikationen

• 3+ years end-user support in Windows environment.
• Experience in regulated environments (GMP, GLP, GCP) preferred.
• Proficiency with Office 365 installation, troubleshooting and administration.

Aufgaben

• Provide end-user technical support, manage IT service tickets, and ensure timely resolution of issues.
• Install, configure, deploy, maintain, and troubleshoot PCs and related hardware/software.
• Assist with Computer System Validation (CSV) activities.
• Support and maintain IT infrastructure including servers, switches, applications, and other systems.
• Provide remote IT support to Pharmaron sites as needed.

Kenntnisse

3+ years end-user support

Windows environment

Office 365 administration

GxP/regulatory experience

TCP/IP, web, and cloud services

Active Directory

VMware

LAN/WAN troubleshooting

Tools

Office 365

Active Directory

VMware

Firewalls

TCP/IP

Jobbeschreibung

Pharmaron Beijing Co. Ltd. is seeking an IT Support Technician to maintain IT systems and provide end-user support at Germantown, MD. The role reports to the Director of IT and involves troubleshooting hardware, software, and network issues, plus CSV support and on-site and remote assistance.

The ideal candidate has 3+ years in Windows environments, Office 365 administration, and experience in regulated pharma settings; willing to travel occasionally and work after hours if needed.