Desktop Support Technician - Onsite & Deployments

Leader Bank; Needham (MA); In loco; USD 62.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k with corporate match

Medical insurance

Dental insurance

Paid holidays

Paid time off

Descrizione del lavoro

Leader Bank is seeking a Desktop Support Technician to join our Information Technology team. The role supports end-user technology, deploys and refreshes endpoints, and travels between Falmouth, Needham, and Arlington offices as needed.

We value continuous learning, strong communication, and meticulous documentation. A Bachelor's degree or equivalent experience, plus 2+ years in IT support, are required; certifications are a plus. Competitive benefits are available with this local growing bank.

Competenze

• Bachelor’s Degree in IT, cybersecurity, CS or related field, or significant equivalent experience.
• At least 2 years of experience supporting and maintaining applications.
• Familiarity with Microsoft 365, Windows, printers, mobile devices, Teams, MFA.
• Basic networking knowledge: IP, Wi‑Fi, VPN, DNS, DHCP.
• Industry certifications (e.g., CompTIA A+, Network+, Security+) preferred.
• Valid driver’s license and ability to travel between sites.
• Ability to lift equipment and strong communication skills.
• Detail-oriented and eager to learn.

Mansioni

• Support and maintain all Leader Bank authorized applications.
• First point of contact for end-user technology support; triage issues and escalate when appropriate.
• Deploy, configure, and refresh endpoints; imaging/re-imaging and workstation setups.
• Draft and maintain SOPs, knowledge articles, and documentation.
• Maintain asset inventory and support lifecycle tracking for branch equipment.
• Review systems and recommend improvements; some weekend/off-hour work may be required.
• Perform other job-related duties as assigned.

Conoscenze

IT support

Windows OS

Microsoft 365

Ticketing system

Remote support

Networking basics

MS Teams

MFA

Documentation

Communication skills

Formazione

Bachelor's degree

Equivalent experience

Strumenti

Endpoint management

Remote support tools

VPN

DNS/DHCP

Descrizione del lavoro

Leader Bank is seeking a Desktop Support Technician to join our Information Technology team. The role supports end-user technology, deploys and refreshes endpoints, and travels between Falmouth, Needham, and Arlington offices as needed.

We value continuous learning, strong communication, and meticulous documentation. A Bachelor's degree or equivalent experience, plus 2+ years in IT support, are required; certifications are a plus. Competitive benefits are available with this local growing bank.