Desktop Support Engineer

Boston Private; San Mateo (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Boston Private in San Mateo is seeking a Desktop Support Analyst responsible for analyzing, developing, and implementing desktop support solutions. You will provide end-user support in a Windows environment and recommend process improvements.

The ideal candidate will have 3-4 years of experience in a technology environment and excellent technical knowledge of desktop and server hardware. A strong customer-service orientation and effective interpersonal skills are essential for success in this role.

Qualifications

• 3-4 years in a technology environment.
• Excellent technical knowledge of Windows desktop and server hardware and software.
• Hands-on hardware troubleshooting experience.
• Solid understanding of current networking protocols.

Responsibilities

• Analyze, develop, and implement desktop support solutions.
• Provide end-user support in a Windows environment.
• Install and support enterprise-wide applications.
• Manage client configuration inventory.

Skills

Windows desktop knowledge

Technical troubleshooting

Networking protocols

Interpersonal skills

Customer service orientation

Tools

WSUS

Symantec Ghost

Active Directory (AD)

Job description

Boston Private is a leading wealth management, trust, and private banking company with a national presence. Headquartered in Boston, we serve clients from our offices located in the major markets of Boston, San Francisco, San Jose, Los Angeles and Palm Beach.

We’re committed to building a trusted relationship with each client and have the broad expertise to create comprehensive, custom solutions for their personal and business needs that are often interconnected.

As wealth creators, our clients value having one trusted resource that can help them address all of their wealth management, trust, and private banking needs.

Job Description

Position Summary :

Responsible for analyzing, developing and implementing desktop support solutions and recommends desktop support process improvements. Provides end-user support in a Windows environment.

Roles and Responsibilities :

• Evaluates new desktop software technology and management tools. Recommends solutions for deployment in the desktop environment.
• Designs, builds, and deploys OS images, applications, and desktop environment modifications using packages and scripts. Creates tests, deploys, and maintains packages, batch files, and scripts for the desktop environment.
• Assess the need for workstation upgrades and develops deployment strategy.
• Assist in developing long-term strategies and capacity planning for meeting future desktop needs.
• Provides day-to-day support for employee Desktop-computing issues.
• Sets up, configures and installs desktops and laptops for new hires, and creates accounts (email and network).
• Installs and supports enterprise-wide applications such as: Windows, MS Office, MS Outlook, and Symantec Endpoint.
• Performs hardware replacements as equipment becomes defective or obsolete. Works with technical staff during the relocation of network and PC equipment.
• Maintains accurate PC, printer, software and LAN equipment inventory through inventory tracking software and vendor services.
• Manages client configuration inventory including software, hardware, IP addresses, and various other system addresses.
• Installs and supports various business applications.
• Participates in the development and maintenance of departmental procedures.
• Sets up for bank presentations using multimedia equipment such as laptops and projectors.

All Boston Private Bank & Trust Company employees are expected to adhere to the following competencies:

Core Competencies :

• Client Focus - Dedicated to meeting the needs of internal and external clients; listens effectively and establishes and maintains relationships and gains client’s trust and respect.
• Ethics, Integrity and Trust - Considers ethical issues before decisions are made and seeks to achieve results that are in the best interest of the Bank.
• Ownership, Accountability, Responsibility and Compliance - Takes ownership of tasks, projects, and relationships and follows through on obligations and promises.
• Self Development and Learning - Personally committed to learning and actively works to continuously develop professionally.
• Teamwork and Collaboration - Works collaboratively; finds common ground and solves problems for the good of all and can represent his/her own interests and yet be fair to the team.
• Decision Making and Problem Solving -Makes decisions in a timely manner, uses a mixture of analysis, experience and judgment to solve difficult problems with effective solutions.
• Informing and Communicating - Proactively communicates information to colleagues up, down and across the organization, provides updates on projects, tasks and potential roadblocks.
• Planning - Accurately scopes out length and difficulty of tasks and projects and sets objectives and goals.
• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her time effectively and efficiently; values time; concentrates his/her efforts on important priorities and completes tasks and/or projects on time.

Qualifications

• Efforts on important priorities and completes tasks and/or projects on time.
• 3-4 years in a technology environment
• Excellent technical knowledge of Windows desktop and server hardware and software.
• Hands‑on hardware troubleshooting experience.
• Working technical knowledge of current networking protocols, operating systems, and technology standards.
• Solid understanding and competency with MS and 3rd party tools such as: WSUS, AD, PSTOOLS and Symantec Ghost
• Effective interpersonal skills and relationship‑building skills.
• Strong written and oral communication skills.
• Strong analytical and problem‑solving abilities, with keen attention to detail.
• Strong customer‑service orientation.
• Self‑motivated and directed, able to effectively prioritize and execute tasks in a high‑pressure environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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