Desktop Support Specialist

The CCS Companies; Norwood (MA); On-site; USD 33,000 - 40,000; Full time

Job summary

The CCS Companies in Norwood, MA is seeking a Desktop Support Specialist to deliver high quality internal IT support in the Norwood office. You will respond to helpdesk requests, manage PC installations, and collaborate with Network Support to ensure devices connect to the corporate network.

The ideal candidate has 2+ years of desktop support experience, strong troubleshooting skills, and a service-oriented mindset. Associates degree required, Bachelor's preferred.

Qualifications

• 2+ years desktop support experience preferred.
• PC hardware/software troubleshooting, Windows 10/11, VPN installs, TCP/IP configurations.
• Strong prioritization, multitasking, and service ethic.

Responsibilities

• Respond to user helpdesk requests and phone inquiries.
• Prioritize and resolve technical issues to complete work orders.
• Manage PC installations, imaging, upgrades, and patches.
• Troubleshoot hardware and software problems.
• Collaborate with Network Support to ensure PCs and peripherals connect to the network.
• Track and manage issues using IT ticketing software.
• Other duties as assigned by management.

Skills

Desktop support

Windows troubleshooting

VPN configurations

Networking basics

Education

Associates Degree

Bachelor's Degree preferred

Tools

Ticketing software

Job description

Job Details

Job Location: Norwood Office - Norwood, MA 02062

Position Type: Regular Full Time

Education Level: Associates or 2 Year Degree

Salary Range: $24.00 - $29.00 Hourly

Travel Percentage: Up to 25%

Job Shift: Full Time

Job Category: Information Technology

The Desktop Support Specialist is responsible for delivering high quality desktop support services to internal customers in specified facilities and external client liaisons. Working under the direction of the Desktop Support Manager, The Desktop Support Specialist prioritizes and resolves technical user support issues to help the organization maintain high levels of operational efficiency and client satisfaction.

ESSENTIAL FUNCTIONS

• Responds to user helpdesk requests and answers telephone inquiries.
• Prioritizes and resolves technical issues to ensure timely completion of work orders.
• Manages PC installations, imaging, upgrades, and patches.
• Troubleshoots and resolves problems related to hardware and software.
• Collaborates with Network Support to ensure that PCs, printers, laptops, and other peripherals are in working order and able to connect to the corporate network.
• Tracks, updates, and manages issues using IT ticketing software.
• Other duties as assigned by management.

QUALIFICATIONS

• 2+ years of desktop support experience preferred, or 1+ years of internship or relevant work experience in conjunction with an IT focused degree would be considered.
• Technical expertise in the following areas is preferred:
• PC hardware/software troubleshooting and repair;
• Windows 10/11 support;
• VPN Installs;
• TCP/IP Network Configurations and remote communication;
• Laptop Support; website troubleshooting, and Microsoft Office installs.
• Strong ability to prioritize work and meet deadlines.
• Excellent multitasking skills in a fast-paced environment.
• A "service" ethic toward internal customer base.
• Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION REQUIREMENTS

Associates Degree required. Bachelor's Degree preferred.