Desktop Support Technician: IT Troubleshooter & On-Call

Williams County; Williston (ND); Vor Ort; USD 38.000 - 43.000; Vollzeit

Benefits dieser Stelle

Paid sick leave

Paid vacation leave

Health/dental/vision plan for employee

Life insurance

Retirement benefits through ND PERA

12 paid holidays

Zusammenfassung

Williams County in Williston, ND seeks a Desktop Support Technician to maintain desktops, notebooks, and telephone equipment. The role covers hardware setup, network troubleshooting, and end-user support with documentation of issues.

The position requires an associate degree or equivalent combined with IT experience, plus certifications such as A+, CNE, or Microsoft Desktop Support Technician preferred. On-site work with on-call responsibilities is expected.

Qualifikationen

• Associate degree in IT/CS or equivalent with two years IT experience.
• A+, CNE, and Microsoft Desktop Support Technician certifications preferred.
• Valid North Dakota Driver’s License; background check and drug screening required.

Aufgaben

• Install, assemble, configure, and maintain computers, monitors, printers, scanners, and related hardware.
• Pull cables and rewire cabling for new installations and reconfigurations.
• Provide technical support and troubleshooting for networked computer systems (hardware, software, email).
• Investigate and resolve network and peripheral equipment problems; perform repairs as needed.
• Perform preventative maintenance to keep systems virus-free and secure.
• Document service calls in ticketing/knowledge base systems.
• Monitor availability, connectivity, and security of equipment; respond to service requests.
• Schedule and provide training to technology end users as requested.
• Collaborate with IT staff to research and implement new technologies.
• Provide on-call technical support as scheduled.

Kenntnisse

Strong troubleshooting skills

Technical support

End-user communication

Attention to detail

Ausbildung

Associate Degree in IT/CS or equivalent with 2 years IT experience

Tools

A+ Certification

CNE

Microsoft Desktop Support Technician

Jobbeschreibung

Williams County in Williston, ND seeks a Desktop Support Technician to maintain desktops, notebooks, and telephone equipment. The role covers hardware setup, network troubleshooting, and end-user support with documentation of issues.

The position requires an associate degree or equivalent combined with IT experience, plus certifications such as A+, CNE, or Microsoft Desktop Support Technician preferred. On-site work with on-call responsibilities is expected.