Field Service Technician – Customer-Focused Onsite Tech

DNOW; Williston (ND); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary + bonus

401(k) retirement savings

Comprehensive benefits

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Field Service Technician in Williston, ND to deliver on-site service and customer support. You will manage installations, repairs, maintenance, and testing, while documenting processes and producing clear service reports.

The role requires a high school diploma or equivalent, excellent interpersonal and written communication skills, and the ability to troubleshoot and adapt to changing schedules.

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal and written communication skills.
• Assembly experience preferred.
• Ability to troubleshoot, test, repair and service equipment.
• Flexible shifts and adaptable to changing schedules.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine solutions on equipment.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle safely and use field automation systems.
• Follow all company field procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Understand customer requirements and make appropriate recommendations.
• Build positive relationships with customers.

Skills

Interpersonal skills

Troubleshooting

Communication skills

Education

High School diploma or equivalent

Job description

DNOW is seeking a Field Service Technician in Williston, ND to deliver on-site service and customer support. You will manage installations, repairs, maintenance, and testing, while documenting processes and producing clear service reports.

The role requires a high school diploma or equivalent, excellent interpersonal and written communication skills, and the ability to troubleshoot and adapt to changing schedules.