IT Technician: Enterprise Support & On-Call Tech

Prairie Knights; North Dakota; On-site; USD 30,000 - 38,000; Full time

Job summary

Prairie Knights is seeking an IT Technician to provide hardware and software support, training, and problem solving for end users at Fort Yates, ND. You will maintain workstations, support enterprise software, and help keep networks and phone systems running smoothly.

The role requires six months of IT desktop support experience, familiarity with Microsoft OS/Office, and a valid tribal gaming license eligibility. On-call shifts and after-hours support are part of the job.

Qualifications

• High school diploma or GED required; IT degree or certification preferred.
• Six months of IT desktop support experience with Microsoft OS and Office.
• Must qualify for Key Tribal Gaming License and have strong Communication skills.

Responsibilities

• Provide hardware and software support to end users and train users as needed.
• Maintain workstation hardware and peripherals for day-to-day functionality.
• Support enterprise software packages to ensure reliable service delivery.
• Record requests and incidents in help desk ticketing system.
• Maintain network devices (switches, firewalls, wireless) as needed.
• Assist in planning and implementing expansion of systems as demand grows.
• Participate in after-hours IT on-call rotation.

Skills

Communication skills

Customer service

IT desktop support

Microsoft OS

Office Suite

On-call rotation

Education

High school diploma or GED

Associate degree or IT certification preferred

Tools

CompTIA A+

CompTIA Net+

Job description

Prairie Knights is seeking an IT Technician to provide hardware and software support, training, and problem solving for end users at Fort Yates, ND. You will maintain workstations, support enterprise software, and help keep networks and phone systems running smoothly.

The role requires six months of IT desktop support experience, familiarity with Microsoft OS/Office, and a valid tribal gaming license eligibility. On-call shifts and after-hours support are part of the job.