On-Site IT Support Technician - Customer-Focused

First Nations University of Canada; Bismarck (ND); On-site; USD 30,000 - 40,000; Full time

Job summary

Whitecap Dakota Nation is seeking an IT Support Technician to join our in-person team. You will troubleshoot hardware, software, and network issues, set up devices, and assist with system maintenance to ensure secure IT operations.

The ideal candidate has a high school diploma or GED with IT certification or coursework, familiarity with Windows and Microsoft 365, and strong customer service and communication skills. A Saskatchewan driver’s license is preferred and on-call hours may apply.

Qualifications

• High school diploma or GED or equivalent required; Associate’s degree or technical IT certification preferred.
• Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft Fundamentals are a plus.
• Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, VPNs, and internet connectivity.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to help desk tickets, calls, emails, and walk-up requests promptly.
• Install, configure, maintain, and upgrade desktops, laptops, printers, and mobile devices.
• Manage user accounts, reset passwords, and configure permissions via Active Directory or Microsoft 365.
• Troubleshoot OS, applications, and connectivity to minimize business disruption.
• Assist with onboarding/offboarding, including workstation setup and software installation.
• Perform routine maintenance, security patches, and antivirus monitoring.
• Document issues, steps taken, and resolutions in the ticketing system.
• Support Microsoft 365 apps (Outlook, Teams, Word, Excel, SharePoint).
• Collaborate with IT and other departments to resolve complex problems.
• Maintain inventory of hardware, software licenses, and IT assets.
• Follow IT policies and cybersecurity practices to protect assets.
• Assist with basic network troubleshooting (wired/wireless, VPN).

Skills

Customer service

Communication

Problem solving

Organization

Reliability

Willingness to learn

Time management

Education

High school diploma or GED

Associate’s degree or IT certification

Tools

Active Directory

Microsoft 365

Windows operating systems

Job description

Whitecap Dakota Nation is seeking an IT Support Technician to join our in-person team. You will troubleshoot hardware, software, and network issues, set up devices, and assist with system maintenance to ensure secure IT operations.

The ideal candidate has a high school diploma or GED with IT certification or coursework, familiarity with Windows and Microsoft 365, and strong customer service and communication skills. A Saskatchewan driver’s license is preferred and on-call hours may apply.