Desktop Support Technician

Williams County; Williston (ND); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation leave

Health/dental/vision plan for employee

Life insurance

Retirement benefits through ND PERA

12 paid holidays

Job summary

Williams County in Williston, ND seeks a Desktop Support Technician to maintain desktops, notebooks, and telephone equipment. The role covers hardware setup, network troubleshooting, and end-user support with documentation of issues.

The position requires an associate degree or equivalent combined with IT experience, plus certifications such as A+, CNE, or Microsoft Desktop Support Technician preferred. On-site work with on-call responsibilities is expected.

Qualifications

• Associate degree in IT/CS or equivalent with two years IT experience.
• A+, CNE, and Microsoft Desktop Support Technician certifications preferred.
• Valid North Dakota Driver’s License; background check and drug screening required.

Responsibilities

• Install, assemble, configure, and maintain computers, monitors, printers, scanners, and related hardware.
• Pull cables and rewire cabling for new installations and reconfigurations.
• Provide technical support and troubleshooting for networked computer systems (hardware, software, email).
• Investigate and resolve network and peripheral equipment problems; perform repairs as needed.
• Perform preventative maintenance to keep systems virus-free and secure.
• Document service calls in ticketing/knowledge base systems.
• Monitor availability, connectivity, and security of equipment; respond to service requests.
• Schedule and provide training to technology end users as requested.
• Collaborate with IT staff to research and implement new technologies.
• Provide on-call technical support as scheduled.

Skills

Strong troubleshooting skills

Technical support

End-user communication

Attention to detail

Education

Associate Degree in IT/CS or equivalent with 2 years IT experience

Tools

A+ Certification

CNE

Microsoft Desktop Support Technician

Job description

The Desktop Support Technician performs various technical work related to the maintenance of Williams County desktops, notebooks, and telephone equipment.

The intent of this job description is to provide a representative summary of the primary duties and responsibilities performed by incumbents in this position. The duties and responsibilities described are not a comprehensive list and may change with or without notice. Incumbents must be able to perform the essential function of the position with or without reasonable accommodation.

• Installs, assembles, configures, and maintains computers, monitors, and peripherals, including printers, scanners, and related hardware
• Pulls cables and rewires cabling as required for new installations and office reconfigurations
• Provides technical support and troubleshooting assistance for networked computer systems, including hardware, software, and email
• Investigates and resolves network and peripheral equipment problems; performs related repairs as required
• Performs preventative maintenance necessary to keep County computers and systems free of viruses, spyware, and adware
• Responds to technical service requests in a timely and prompt manner; accurately documents technical service call information into ticketing or knowledge base system(s)
• Monitors and assists with ensuring the availability, connectivity, and security of assigned technology-related equipment
• Schedules and provides training to technology end users as requested
• Coordinates and collaborates with Information Technology Department staff to research and implement the use of new technologies
• Provides on-call technical support as scheduled and required
• Maintains confidentiality of non-public records and makes available all data and information deemed a public record by the North Dakota Century Code.

• Associate Degree in Information Technology or Computer Science OR High School Diploma or GED AND two (2) years of information technology experience
• A+, CNE, and Microsoft Desktop Support Technician certifications preferred
• Must possess a valid North Dakota Driver’s License or equivalent
• Must pass a background check and pre-employment drug and alcohol screening

Special Working Conditions:

• Must be able to lift 50 pounds
• Must be able to provide on-call and emergency technical support outside of regular work hours

Compensation and Benefits:

Pay range for this position is $27.28-$31.00/hour, and may vary based on qualifications and experience.

Williams County provides generous benefits to full-time regular employees: paid sick and vacation leave, a fully paid health/dental/vision benefit plan for employees and dependents, term life insurance of $25,000, 100% contribution toward retirement benefits through the ND Public Employees Retirement System, and 12 paid holidays each year.

To learn more about Williams County, please visit our website: www.williamsnd.com/departments/county-information/

To learn more about living and working in Williams County, visit whereinwilliamscounty.com.

All offers of employment will be contingent upon successful completion of a pre-employment drug screening, background check, and reference review.