IT Desktop Technician – Competitive Pay & Benefits

Prairie-Knights-Casino; North Dakota; On-site; USD 30,000 - 38,000; Full time

Job summary

Prairie Knights Casino in North Dakota is seeking an IT Desktop Support technician to provide hardware and software support to end users and maintain workstation functionality.

The role includes supporting enterprise software, network devices, and phone systems, with after-hours on-call rotations. A GED or higher is required, with an IT degree or certifications preferred. Must be 21+ and eligible for a Tribal Gaming License.

Qualifications

• Six months of IT desktop support experience including Microsoft operating systems and Office Suite.
• High school diploma or GED; associate degree or IT certification preferred.
• Must be 21+ with ability to obtain a Tribal Gaming License; strong communication and customer service skills.

Responsibilities

• Provide hardware and software support to end users, including training and problem-solving assistance.
• Maintain day-to-day functionality and integrity of workstation hardware and peripherals.
• Support Enterprise software packages to ensure reliable service delivery.
• Communicate with management, users, and team members to resolve issues.
• Maintain network devices (switches, firewalls, wireless) as needed.
• Support phone system (PBX, switches, telephones) configuration and troubleshooting.
• Analyze and monitor hardware, software, and procedures to identify improvements.
• Perform regular preventative maintenance to ensure performance and stability.
• Record all requests and incidents in help desk tickets.
• Assist planning and implementing expansion of systems as demand grows.
• Work with Enterprise team to ensure guest satisfaction, asset protection, and co-worker respect.
• Participate in IT on-call rotation for after-hours support.
• Maintain Title 31 Compliance accurately.
• Other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Teamwork

Education

High school diploma / GED

Associate degree or IT-related degree

IT certification (CompTIA A+ / Net+)

Job description

Prairie Knights Casino in North Dakota is seeking an IT Desktop Support technician to provide hardware and software support to end users and maintain workstation functionality.

The role includes supporting enterprise software, network devices, and phone systems, with after-hours on-call rotations. A GED or higher is required, with an IT degree or certifications preferred. Must be 21+ and eligible for a Tribal Gaming License.