Desktop Support Tech II — Client IT & Network Expert

American Technology Services, Inc.; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

American Technology Services (ATS) is seeking a proactive Desk Support Technician II to join our on-site IT team. You will be the first point of contact for users, handling service requests, troubleshooting issues, and collaborating with global project teams.

With a strong background in Windows Server, Office 365/Azure, and networking, you will escalate complex issues to senior engineers to ensure high user satisfaction and seamless service delivery.

Qualifications

• Bachelor’s degree or equivalent work experience.
• At least 5 years prior experience either in consulting or a managed services environment.
• MCSE / CCNP or progress toward MCSE / CCNP.
• At least 1 year of experience in Windows Server with Active Directory.
• At least 1 year of experience with Office 365 and Azure, Microsoft Exchange and SharePoint Online.
• At least 1 year of experience with Routers and routing protocols.

Responsibilities

• Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans.
• Provide proactive maintenance of systems, technical support and guidance of client network and systems.
• Ability to work as part of a team to solve problems.
• Manages system back-up and recovery solutions.
• Perform troubleshooting analysis of desktop applications, servers and network components.
• Monitors system performance and implement tuning as needed.
• Participates in developing and maintaining technical documentation associated with customer systems. Follow department procedures for successful incident management.
• Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software and overall health of server systems and network devices.
• Participate in on-call rotation as required.
• Additional requirements may exist if the offer of employment is extended

Skills

Troubleshooting

Customer service

Team collaboration

Incident management

Documentation

On-call rotation

Proactive maintenance

Education

Bachelor’s degree or equivalent

Tools

Windows Server with Active Directory

Office 365

Azure

Microsoft Exchange

SharePoint Online

Routers & routing protocols

Job description

American Technology Services (ATS) is seeking a proactive Desk Support Technician II to join our on-site IT team. You will be the first point of contact for users, handling service requests, troubleshooting issues, and collaborating with global project teams.

With a strong background in Windows Server, Office 365/Azure, and networking, you will escalate complex issues to senior engineers to ensure high user satisfaction and seamless service delivery.