Desktop Support Technician II - 531059

The University of Alabama; Tuscaloosa (AL); On-site; USD 30,000 - 37,000; Full time

Job summary

The University of Alabama is hiring a Desktop Support Technician II to provide entry-level help desk and field support to faculty and staff. You will set up computers and peripherals, install software, and resolve user problems across campus and UA locations.

This full-time, on-site role is based in Tuscaloosa, with typical hours 8:00am–5:00pm, Monday through Friday. A high school diploma or GED and IT support experience are required, with an associate degree or higher preferred.

Qualifications

• High school diploma or GED with 2 years IT support experience, or an associate degree or higher with IT support experience.
• Ability to set up PCs and peripherals, install OS and software.
• Willingness to perform basic configuration and on-site support.

Responsibilities

• Set up PCs and peripherals, install OS and software, and perform basic configuration.
• Resolve user problems and remove viruses, escalating to senior technicians when needed.
• Monitor ticket queues and follow up on open service requests until resolved.
• Provide end-user desktop support across campus with field visits and help desk work.
• On-site, Tuscaloosa-based, Monday–Friday, 8:00am–5:00pm schedule.
• Maintain a valid driver’s license and comply with background checks.

Skills

PC setup

Software installation

IT support

End-user support

Ticket monitoring

Education

High school diploma or GED

Associate degree or higher

Job description

University of Alabama is hiring a Desktop Support Technician II - 531059. The role provides entry-level help desk and field support to University faculty and staff, setting up computers and peripherals, installing software, and resolving user problems. The technician works within Enterprise Technology and supports a wide range of departments across campus and surrounding UA locations.

Highlights

• Set up and install PCs and peripheral devices, install operating systems and software, and complete basic system configuration for faculty and staff users.
• Resolve user problems and remove computer viruses, escalating to senior technicians when an issue goes beyond basic support.
• Monitor assigned ticket queues and follow up on open tickets and service requests until they are fully resolved.
• Provide end-user desktop support to a wide variety of departments across campus and surrounding UA locations, with field visits as well as help desk work.
• High school diploma or GED and two years of IT technical support experience, or an associate degree or higher with some IT technical support experience.
• Valid U.S. driver's license, an acceptable Motor Vehicle Report, and a minimum age of 19 at hire, with some driving restrictions for applicants under 21.
• Regular full-time, on-site position in Tuscaloosa, Monday through Friday, 8:00am to 5:00pm.
• Hourly pay starting at $21.44, with a midpoint of $26.83 (grade N6).
• Final candidates must pass a pre-employment background investigation; a prior conviction does not automatically disqualify an applicant.