On-Site IT Support Technician II

The University of Alabama

Tuscaloosa (AL)

Presencial

USD 30.000 - 37.000

Tempo integral

Há 3 dias

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Resumo da vaga

The University of Alabama is hiring a Desktop Support Technician II to provide entry-level help desk and field support to faculty and staff. You will set up computers and peripherals, install software, and resolve user problems across campus and UA locations.

This full-time, on-site role is based in Tuscaloosa, with typical hours 8:00am–5:00pm, Monday through Friday. A high school diploma or GED and IT support experience are required, with an associate degree or higher preferred.

Qualificações

High school diploma or GED with 2 years IT support experience, or an associate degree or higher with IT support experience.
Ability to set up PCs and peripherals, install OS and software.
Willingness to perform basic configuration and on-site support.

Responsabilidades

Set up PCs and peripherals, install OS and software, and perform basic configuration.
Resolve user problems and remove viruses, escalating to senior technicians when needed.
Monitor ticket queues and follow up on open service requests until resolved.
Provide end-user desktop support across campus with field visits and help desk work.
On-site, Tuscaloosa-based, Monday–Friday, 8:00am–5:00pm schedule.
Maintain a valid driver’s license and comply with background checks.