Desktop Support Technician II : 26-02713

Akraya, Inc.; San Diego (CA); Hybrid; USD 34,000 - 44,000; Part time

Job summary

Akraya, Inc. in San Diego (hybrid) is seeking a Desktop Support Technician to provide essential end-user technical assistance, diagnose issues, and perform system updates and setups.

The role involves hardware and software support for a corporate environment and strong user communication. Candidates should have macOS/Windows expertise, Active Directory, ServiceNow, mobile device support (iOS/Android), and solid Office/GSuite skills.

Qualifications

• Desktop and laptop hardware support experience.
• Advanced knowledge of Active Directory, ServiceNow, and mobile device support.
• Strong proficiency in macOS and Windows operating systems.
• Experience supporting end-users in a corporate environment with both in-person and remote interactions.

Responsibilities

• Diagnose and resolve desktop and laptop hardware issues.
• Install, configure, and upgrade hardware and software for new hires.
• Troubleshoot and escalate complex user problems to the appropriate teams.
• Manage and prioritize incoming IT support requests from multiple channels.
• Perform system maintenance, including updates and remote troubleshooting.

Skills

Desktop Support

Mac Support

Active Directory

ServiceNow

Mobile Support

Tools

Microsoft Office

GSuite

Job description

Primary Skills

Desktop Support(Advanced), Mac Support (Advanced), Active Directory (Advanced), ServiceNow (Advanced), Mobile Support (Advanced), Contract Type: W2 Contract Duration: 18 Months Location: San Diego CA (#LI-Hybrid) Pay Range: $25.00 - $32.00 Per hour #LP

Job Summary

This role involves providing essential technical assistance to end-users, ensuring their computer hardware and software are functioning optimally. The position requires diagnosing and resolving a variety of technical issues, as well as performing system updates and setups. Success in this role hinges on strong problem-solving skills and excellent communication with users.

Key Responsibilities

• Diagnose and resolve desktop and laptop hardware issues.
• Install, configure, and upgrade hardware and software for new hires.
• Troubleshoot and escalated complex user problems to the appropriate teams.
• Manage and prioritize incoming IT support requests from multiple channels.
• Perform system maintenance, including updates and remote troubleshooting.

Must-Have Skills

• Proficient in both macOS and Windows operating systems.
• Experience supporting mobile devices (iOS and Android).
• Strong understanding of Microsoft Office and GSuite.
• Experience supporting end-users in a corporate environment with both face-to-face and remote interactions is highly valued.

About Akraya

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!