Desktop Support Specialist

Lloyd; Reno (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

A staffing agency is seeking a Desktop Support Specialist to provide Level 2 support for Windows, macOS, and Linux workstations. Responsibilities include troubleshooting user issues, managing Active Directory accounts, and deploying hardware. Candidates should have strong problem-solving skills and experience with Microsoft 365 applications. This is a full-time position based in Reno, Nevada, without H1B sponsorship.

Qualifications

• Experience in installing, upgrading, and repairing PC desktops and laptops.
• Familiarity with troubleshooting Windows 10.
• Experience managing Active Directory user accounts.
• Proficient in Microsoft 365 including user adds/changes.
• Ability to troubleshoot basic network connectivity issues.

Responsibilities

• Provide Level 2 support for various operating systems.
• Troubleshoot user connectivity issues via multiple platforms.
• Maintain and document technical assistance provided.
• Support account management and access permissions.
• Deploy and maintain hardware and software.

Skills

Level 2 support for Windows, macOS, and Linux

Troubleshooting VPN connectivity and Wi-Fi

Active Directory administration

Strong analytical problem-solving skills

Support for Microsoft 365 applications

Tools

ServiceNow

Jira

ConnectWise

BitLocker

CrowdStrike

Carbon Black

Job description

Director of Research & Recruitment at Lloyd Staffing

Desktop Support Specialist

Responsibilities

• Provide Level 2 support for Windows, macOS, and Linux workstations, resolving hardware, software, and network issues.
• Troubleshoot VPN connectivity, Wi‑Fi issues, printers, and remote desktop access.
• Perform system diagnostics, resolve OS errors, and assist with workstation performance optimization.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

User Support & Customer Service

• Deliver high‑quality technical assistance via phone, email, chat, and in‑person support.
• Maintain professionalism when handling escalated or complex user issues.
• Provide step‑by‑step guidance to end users with varying levels of technical understanding.
• Document issues and resolutions clearly for future reference and knowledge‑base entries.

Account & Access Management

• Create and manage Active Directory accounts, including password resets, group membership, and permissions.
• Support MFA enrollment and troubleshooting (Duo, Okta, Microsoft Authenticator).
• Configure Exchange mailboxes, distribution lists, and shared mailbox permissions.

Hardware Deployment & Maintenance

• Configure, deploy, and maintain desktops, laptops, monitors, scanners and peripherals.
• Install, configure, and update approved applications.
• Manage antivirus, endpoint protection, and encryption tools (BitLocker, CrowdStrike, Carbon Black).
• Support SaaS platforms and ticketing tools like ServiceNow, Jira, and ConnectWise.

Requirements

• Installing, upgrading, and repairing PC desktops, laptops, and printers. (Mac / OS X a plus)
• Supporting, upgrading and troubleshooting Windows 10.
• Active Directory: Experience administering Active Directory user accounts and groups.
• Microsoft 365: User Adds/Changes, Email, Sharepoint, and Office Applications.
• iOS and Android mobile devices. (Zebra Android Handheld Scanners a plus)
• Supporting and troubleshooting basic network connectivity, Wi‑Fi, and VPN issues.
• Strong analytical problem‑solving skills.

Unfortunately, the client won't transfer H1B's or sponsor at this time.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT System Operations and Maintenance