Desktop Support Technician II : 26-02581

Akraya, Inc.; Charlotte (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Akraya, Inc. is seeking a skilled IT Help Desk Technician in Charlotte, NC to install, maintain, and repair computer hardware, software, and network services for end-users. You will manage support queues, prioritize issues, and escalate complex problems to appropriate teams.

Responsibilities include hardware replacement, software installations, imaging, asset inventory, and ensuring desktop solutions run smoothly in a corporate environment.

Qualifications

• Hands-on desktop support experience.
• Proficiency in troubleshooting macOS and Windows.
• Understanding of core networking concepts.
• Experience supporting end-users in a corporate environment is preferred.

Responsibilities

• Troubleshoot and replace end-user computer hardware.
• Perform software installations, updates, and system imaging.
• Respond to and resolve technical support requests.
• Manage and document IT asset inventory.
• Escalate complex technical issues to appropriate teams.

Skills

macOS troubleshooting

Windows troubleshooting

Network protocols

ServiceNow

Tools

Microsoft 365 Admin

Job description

Primary Skills: MacOS troubleshooting (Advanced), Windows 11 Troubleshooting (Advanced), Network Protocols (Advanced), ServiceNow (Advanced), Microsoft 365 Admin (Intermediate), Contract Type: W2 Contract Duration: 12 Months Location: Charlotte, NC (Onsite) Pay Range: $20.00 - $25.00 Per Hour

Job Summary: This role is responsible for providing technical assistance to end-users by installing, maintaining, and repairing computer hardware, software, and network services. You will resolve user-reported technical issues and ensure smooth operation of desktop solutions. A key aspect of this position involves managing support queues, prioritizing issues, and escalating complex problems as needed.

Key Responsibilities:

• Troubleshoot and replace end-user computer hardware.
• Perform software installations, updates, and system imaging.
• Respond to and resolve technical support requests.
• Manage and document IT asset inventory.
• Escalate complex technical issues to appropriate teams.

Must-Have Skills:

• Hands-on desktop support experience
• Proficiency in troubleshooting macOS and Windows
• Understanding of core networking concepts
• Experience supporting end-users in a corporate environment is preferred.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!