Desktop Support Technician II

Pyramid Consulting, Inc; Boston (MA); On-site; USD 41,000 - 43,000; Full time

Job summary

Pyramid Consulting, Inc. has an immediate opening for a Desktop Support Technician II located in Boston, MA. This is a 06+ months contract, onsite, with standard hours, 8 AM–5 PM EST, Mon–Fri. Pay range is $30–$31/hour plus benefits.

The role expects 3+ years in desktop support, proficiency with Windows 10/11, Office 365, and ticketing systems like ServiceNow. Candidates should be able to work independently and maintain SLAs.

Qualifications

• 3+ years of desktop, deskside, or Level II IT support.
• Strong knowledge of Windows 10/11.
• Experience with Microsoft Office and Microsoft 365.
• Experience with ServiceNow or a similar ticketing system.
• Understanding of TCP/IP and basic networking.
• Experience with printers, peripherals, and mobile devices.

Responsibilities

• Provide Level II deskside support for Windows devices and peripherals.
• Image, configure, deploy, and maintain IT devices and assets.
• Manage incidents and requests, meeting SLAs.
• Collaborate with remote IT/network teams and support site leadership.

Skills

Desktop Support

Windows 10/11

Hardware Troubleshooting

Printer & Peripheral Support

Ticketing Systems

Asset Management

Customer Service

Networking basics

Education

CompTIA A+ / Network+ or Microsoft Certification

Tools

ServiceNow

Microsoft 365

Job description

Immediate need for a talented Desktop Support Technician II. This is a 06+ months contract opportunity with long-term potential and is located in Boston, MA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-25089

Pay Range: $30 - $31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Shift: 8 AM - 5 PM EST (Mon-Fri) – Some OT maybe required
• Provide Level II deskside support for Windows desktops, laptops, Microsoft 365, applications, and peripherals.
• Troubleshoot and resolve hardware, software, printer, scanner, and mobile device issues.
• Image, configure, deploy, refresh, and maintain IT devices and asset inventory.
• Support manufacturing technology, label printers, RF devices, conference rooms, and site systems.
• Provide Smart Hands support for network equipment, switches, wireless, cabling, racks, and infrastructure projects.
• Manage incidents and service requests through ticketing systems, maintaining accurate documentation and meeting SLAs.
• Coordinate with remote IT/network teams and provide excellent customer service to end users and site leadership.
• Follow security, safety, and operational standards while identifying opportunities for process improvement.

Key Requirements and Technology Experience:

• Key Skills; “Desktop Support”, " Windows 10/11", " Hardware Troubleshooting" , " Printer & Peripheral Support", " Ticketing Systems", “Asset Management
• 3+ years of experience in desktop, deskside, field, or Level II IT support.
• Strong knowledge of Windows 10 and Windows 11.
• Experience supporting Microsoft Office and Microsoft 365.
• Experience with ServiceNow or a similar IT ticketing system.
• Understanding of TCP/IP and basic networking fundamentals.
• Experience troubleshooting printers, peripherals, scanners, and mobile devices.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple technical issues in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Previous experience supporting users in a manufacturing or industrial environment.
• Experience with Zebra or similar label printers.
• Knowledge of network switches, wireless infrastructure, and Smart Hands support.
• Experience with IT asset management and hardware lifecycle programs.
• CompTIA A+, Network+, Microsoft, or equivalent technical certification.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.