Desktop support Technician

Pyramid Consulting, Inc; Natrona Heights (PA); On-site; USD 30,000 - 33,000; Full time

Job summary

Pyramid Consulting, Inc. in Natrona Heights, PA is seeking an experienced Desktop Support Technician for a 12-month contract onsite.

This role focuses on end-user hardware, OS, printers, and rapid on-site issue resolution to support patient care and clinical operations. You will perform IMAC activities, device deployments, asset tracking, and escalation coordination with the Service Desk, providing hands-on deskside support to clinicians, researchers, and staff, including after-hours on-call

Qualifications

• Minimum 4 years of experience in Field Support or Onsite IT Operations.
• Experience supporting enterprise or healthcare environments preferred.
• Willingness to travel within assigned field region.
• Flexibility for after hours or emergency support when required.
• Adherence to organizational security and safety policies.

Responsibilities

• Provide onsite deskside support for clinicians, nurses, researchers, and staff.
• Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
• Coordinate IMAC lifecycle activities (Install, Move, Add, Change).
• Perform device deployments, refreshes, onboarding and workstation setup.
• Ensure asset tracking and lifecycle updates are accurate.
• Assist with incident resolution and escalation to resolver teams.

Skills

Windows desktops and laptops

Printers and peripherals

Basic networking concepts

Remote support tools

ITSM tools ServiceNow

Ability to lift and move IT equipment

Travel within 30 mile radius

On-call after hours support

Tools

ServiceNow

Remote desktop tools

Job description

Immediate need for a talented Desktop support Technician. This is a 12 Months Contract opportunity with long-term potential and is located in Natrona Heights, PA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-25509

Pay Range: $22 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• The IT Deskside Support Engineer is fully accountable for:
• Business Hours & Non-Business Hours On Call support required
• Onsite incident and request execution quality
• Physical device availability and readiness
• Accurate asset tracking and lifecycle updates
• Safe handling of equipment in clinical environments
• Timely resolution of issues escalated from Service Desk
• Clear communication with users, Service Desk, and resolver teams
• Onsite Deskside & Field Incident Resolution
• Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
• Provide in person support for clinicians, nurses, researchers, and corporate staff.
• Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
• Troubleshoot and resolve:
• Laptop and desktop failures
• Boot, OS, driver, and performance issues
• Peripheral connectivity and malfunctions
• Ensure minimal downtime for users performing patient care or time critical activities.
• Restore operational capability with speed and accuracy while maintaining safety.
• IMAC & Deployment Services (Install, Move, Add, Change)
• Perform full IMAC lifecycle activities, including:
• New device deployments and refreshes
• User onboarding and workstation setup
• Physical moves and reconfigurations
• Device replacements and upgrades
• Coordinate installations with user availability and site access constraints.
• Configure devices as per standards, images, and security baselines.
• Validate post deployment functionality before handover to the user.
• Ensure old or replaced assets are returned, secured, or disposed of correctly.
• Hardware & Peripheral Support
• Provide hands on support for:
• Laptops and desktops
• Printers (local and network)
• Docking stations, keyboards, mice, accessories
• Replace faulty components and coordinate warranty or vendor repairs where required.
• Perform physical inspections to identify early hardware degradation risks.
• Support clinical adjacent equipment were permitted under scope.
• Ensure cleanliness, labelling, cabling discipline, and workstation safety.

Key Requirements and Technology Experience:

• Minimum 4 years of experience in:
• Field Support or Onsite IT Operations
• Experience supporting enterprise or healthcare environments preferred.
• Strong hands on experience with:
• Windows desktops and laptops
• Common peripherals and printers
• Basic networking concepts
• Remote support coordination tools
• Familiarity with ITSM tools (preferably ServiceNow).
• Ability to lift and move IT equipment safely.
• Willingness to travel within assigned field region.
• Flexibility for after hours or emergency support when required.
• Adherence to organizational security and safety policies.
• FUNCTION: Field / Deskside IT Support
• WORK MODEL: Onsite / FieldBased
• COVERAGE MODEL: Site Aligned with Field Mobility
• TRAVEL: Within assigned ~30 mile radius
• SHIFT MODEL: Business Hours On Call / Extended Support as required

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.