Desktop Support Specialist

ClearpointCo; Houston (TX); Hybrid; USD 52,000 - 78,000; Full time

Job summary

ClearpointCo in Houston is seeking a Desktop Support Analyst for a hybrid role, supporting end users across the organization, including executive leadership. The ideal candidate has 3–7 years of hands-on desktop support experience with Windows 10/11, MS 365, AD, and endpoint management tools.

You will work in a fast-paced corporate environment, providing proactive and responsive IT support. Responsibilities include imaging, software deployments, hardware troubleshooting, and VIP support as

Qualifications

• 3–7 years of hands-on Desktop Support in a corporate environment.
• Experience with Windows 10 & Windows 11 operating systems.
• Experience with Microsoft 365 including Outlook, Teams, OneDrive and Office applications.
• Solid understanding of AD, Azure AD/Entra ID, user account administration and group policies.

Responsibilities

• Provide hybrid on-site and remote support for end users at all levels, including executives.
• Install, image, troubleshoot and support desktops, laptops, mobile devices and peripherals.
• Support endpoint management tools and software deployments, patching and ITIL-based processes.

Skills

Customer-focused

Strong communication

Relationship building

Education

Associate or bachelor's degree in IT or related field

Tools

Intune

SCCM/MECM

Active Directory

Job description

Desktop Support Analyst (Hybrid) | Houston Galleria Area

Our Houston Galleria area client is seeking a Desktop Support Analyst with a maximum of 3-7 years of experience supporting modern desktop technologies in a fast-paced corporate environment. This is a hybrid opportunity supporting end users at all levels of the organization, including executive leadership.

Key Requirements

• 3-7 years of hands-on Desktop Support experience in a corporate environment
• Strong experience supporting Windows 10 & Windows 11 operating systems
• Experience with Microsoft 365 (O365) including Outlook, Teams, OneDrive, and Office applications
• Solid understanding of Active Directory (AD), Azure AD/Entra ID, user account administration, and group policies
• Experience with desktop, laptop, mobile device, printer, and peripheral support
• Knowledge of imaging, software deployment, patching, and endpoint management tools (Intune, SCCM/MECM preferred)
• Experience supporting hybrid and remote users, VPN connectivity, and basic networking concepts
• Familiarity with ticketing systems and ITIL-based support processes
• Executive/VIP support experience is highly preferred

Ideal Candidate

The successful candidate will possess an outstanding customer-first attitude, a positive and professional demeanor, and a genuine desire to help others. We are looking for someone who is highly personable, adaptable, and able to build strong relationships with employees at all levels of the organization, from front-line staff to executive leadership. A proactive "can-do" mindset, strong communication skills, and the ability to remain calm under pressure are essential.

Additional Qualifications

• Associate or bachelor's degree in information technology or related field preferred, but not required
• A+ Certification; Comp TIA; Microsoft certifications are a plus
• Strong troubleshooting, problem-solving, and documentation skills

This is an excellent opportunity for a motivated Desktop Support professional looking to join a stable organization that values exceptional customer service and teamwork.