Desktop Support Technician_Houston

Gr8ttek, LLC; Georgia; On-site; USD 23,000 - 32,000; Full time

Job summary

Red Knight Solutions is seeking a Desktop Support Specialist in Houston, TX to join a long-term potential CTH opportunity. The role offers pay at $20.00 per hour (W2).

The ideal candidate will have 3+ years of end-user device troubleshooting experience across PCs, desktops, laptops, tablets, and printers. The position requires maintaining OEM certifications and solid ITIL knowledge, with A+ certification preferred.

Qualifications

• 3+ years experience troubleshooting end-user environments (PCs, desktops, laptops, tablets, printers).
• Maintain OEM certifications as directed by management.
• Understanding of ITIL methodologies; A+ certification is desired.

Responsibilities

• Provide support to client-identified VIPs.
• Respond to change management requests including installing new PC equipment and end-user deskside support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Perform all assigned desk-side support activities.
• Demonstrate outstanding technical and professional services skills.
• Meet customer service satisfaction levels and established metrics.
• Proactively communicate with end-users and service desk regarding arrival times, repair time estimates and status.
• Follow documented service operations policies and procedures.

Skills

ITIL methodologies

A+ certification

End-user support

Desktop hardware

Job description

Red Knight Solutions is currently seeking a Desktop Support Specialist in Houston, TX.

This is a long-term potential CTH opportunity. The pay will be $20.00(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures.

Requirements

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

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