Desktop Support Technician: End-User IT

Brooksource; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Brooksource is hiring an intermediate Workstation Support Technician to support Tennessee's West, Middle, and Metro Regional team. You will troubleshoot desktop, laptop and hardware issues and deliver exceptional customer service to government partners across 20+ state agencies.

The role requires experience in IT support, familiarity with ticketing systems (ServiceNow preferred), and working knowledge of Windows and Mac environments.

Qualifications

• Experience in IT field supporting inbound customer requests.
• Experience using ticketing systems (ServiceNow preferred).
• Proficiency with Windows and Mac laptops/desktops.
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Capable of connecting printers/scanners/copiers.
• Strong written and verbal communication skills.
• Ability to maintain composure under stressful conditions.

Responsibilities

• Troubleshoot desktop, laptop, and hardware issues.
• Provide exceptional customer service to stakeholders.
• Support a fast-paced, retail-like environment.
• Relay technical concepts to non-technical audiences.

Skills

Exceptional customer service

Strong written and verbalcommunication

Ability to take constructive criticism

Tools

Windows & Mac laptops/desktops

Active Directory & Outlook/Exchange

Ticketing systems (ServiceNow)

Printers/scanners/copiers

Networking basics (routers/switches)

Job description

Brooksource is hiring an intermediate Workstation Support Technician to support Tennessee's West, Middle, and Metro Regional team. You will troubleshoot desktop, laptop and hardware issues and deliver exceptional customer service to government partners across 20+ state agencies.

The role requires experience in IT support, familiarity with ticketing systems (ServiceNow preferred), and working knowledge of Windows and Mac environments.