Hospital IT Desktop & Hardware Support II

West-Tennessee-Healthcare; Paris (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

West-Tennessee-Healthcare in Paris, TN is seeking a desktop, mobile device, and peripheral hardware support technician to install and troubleshoot computer hardware and operating systems within a hospital setting. You will work on ensuring connectivity with hospital servers and assist end-users with technical issues.

The role requires 1-3 years of experience, an Associate's degree or equivalent, and familiarity with ticketing via Magic Solutions.

Qualifications

• Associate's degree or equivalent work experience.
• 1-3 years of experience in the field or a related area.

Responsibilities

• Prepares computers to be installed in user areas and installs operating systems.
• Troubleshoot user complaints/problems relating to hardware and software.
• Track and log Help Desk requests using Magic Solutions.
• Provide end-user support and maintain inventory of hardware/software.

Skills

Troubleshooting

End-user support

Documentation

Communication

Teamwork

Education

Associate's degree or equivalent work experience

Tools

Magic Solutions

Windows OS

Job description

West-Tennessee-Healthcare in Paris, TN is seeking a desktop, mobile device, and peripheral hardware support technician to install and troubleshoot computer hardware and operating systems within a hospital setting. You will work on ensuring connectivity with hospital servers and assist end-users with technical issues.

The role requires 1-3 years of experience, an Associate's degree or equivalent, and familiarity with ticketing via Magic Solutions.