Workstation Technician

Brooksource; Nashville (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading IT services provider in Nashville is seeking entry-level candidates to support customer requests in the Information Technology field. Ideal candidates will have customer service experience and be proficient with Windows and Mac systems. Technical communication skills are essential as well as the ability to handle criticism in a stressful environment. This full-time role promises a supportive career path and offers medical and vision insurance.

Qualifications

• Proficient in supporting inbound customer requests in IT.
• Experience with ticketing systems like ServiceNow.
• Strong written and verbal communication skills for technical ideas.
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Capable of connecting printers/scanners/copiers.
• Strong written and verbal communication skills; can relay technical ideas to a business audience.
• Ability to maintain composure under stressful conditions.

Skills

Customer Service Experience

Technical Communication

Ability to Handle Criticism

Adaptability under Stress

Mac

Active Directory

Outlook/Exchange

Printers/Scanners/Copiers

Communication

Stress management

Education

Associates Degree

A+ Certification

Networking basics

Tools

ServiceNow

Windows

Mac

Active Directory

Microsoft Outlook/Exchange

Networking Equipment

Job description

Exceptional Customer Service Experience (over the phone/face to face)

Passion and Aptitude to create a career in the Information Technology field

Ability to take constructive criticism

Required Qualifications

• Experience in the information technology field supporting inbound customer requests
• Previous experience utilizing ticketing systems (ServiceNow preferred)
• Proficiency with Windows and Mac laptops and desktops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Capable of connecting printers/scanners/copiers
• Strong written and verbal communication skills- able to relay technical ideas to business audience
• Ability to maintain composure, tact and effectiveness under stressful conditions

Desirable Qualifications

• Associates Degree
• A+ Certification
• Experience working with networking equipment (routers, switches and hubs)

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting

Benefits

• Medical insurance
• Vision insurance

Location

La Vergne, TN

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