Desktop Support Technician

Insight Global; Wilmington (DE); On-site; USD 27,552 - 34,440; Full time

Job summary

Insight Global is hiring a Desktop Support Technician for a 3-month contract to support their manufacturing plant in Newark, DE. The role involves deploying network security appliances and migrating end-user computers to a new connected environment. Candidates should have over 5 years of IT support experience.

Responsibilities include configuring lab computers, maintaining documentation, and providing excellent customer support. The position requires on-site work 5 days a week.

Qualifications

• 5+ years of IT support experience, particularly end user and desktop.
• Experience with Windows XP, 7, and 10.
• Familiarity with Office 2010, 2013, and Office365.

Responsibilities

• Support deployment of network security appliances.
• Perform end-user computer migration to the Connected Labs environment.
• Maintain documentation related to PC inventory and support issues.

Skills

IT support experience

Microsoft operating systems experience

Microsoft Office software

Strong hardware support

Troubleshooting skills

Customer support skills

Job description

Overtime opportunity on the weekends (Pre-planned for deployments)

3 month contract with the possibility of extension**

Pay Rate Up to $25/hour

Required Skills & Experience

• 5+ years of IT support experience (end user, desktop)
• Experience with Microsoft operating systems: Windows XP/7 & Windows 10.
• Experience with Microsoft Office software - Office 2010, 2013 Office365
• Strong hardware support experience - PC's, printers, scanners
• Basic understanding of Network support and maintenance
• Strong troubleshooting, problem solving, and documentation skills
• Excellent customer support skills and the ability to interface with technical and non-technical teams
• Ability to work independently as needed

Nice to Have Skills & Experience

• Desktop/ IT support experience in a Lab or R&D environment
• Understanding of Firewalls
• Server and desktop integrated applications knowledge

Job Description

A global manufacturing company is seeking a highly qualified Desktop Support Technician to support one of their manufacturing plants in Newark, DE. This individual support a project to deploy network security appliances (firewall) in their Lab and R&D environment and will be responsible for the end-user computer migration to the Connected Labs environment. They will partner closely with other technicians onsite and the end users during the migration to determine scheduling, maintenance, and support. Additionally, they will maintain documentation related to PC inventory, support related issues, and resolutions. This is an immediate, 2-3 month contract and requires 5 days a week onsite at their plant in Newark, DE.

Day to Day responsibilities:

Configure of the Lab/Analytical Computers to operate in the new environment:

• Physical Connection to firewall
• Configure IP Addresses
• Map Network Drives as needed
• Adding/Updating links to external network sources
• Creating Local User Account and group assignments