Desktop Support Technician II US

Spectraforce Technologies, Inc.; Lafayette (IN); In loco; USD 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Spectraforce Technologies, Inc. is seeking a Desktop Support Technician for Lafayette, IN. This in-person role runs Monday–Friday, 8:00 AM–5:30 PM, with on-call rotation.

The contract is 3 months with a potential conversion to a permanent position and a pay rate of $25 per hour. The candidate will perform hardware repairs, imaging, and diagnostics, support enterprise server and network environments, and handle end-user assistance at client sites, with a focus on reliability and on-time ticket

Competenze

• 3–7 years' experience supporting PC hardware and software.
• Deep understanding of diagnosing, troubleshooting, replacing PC hardware components.
• Experience with server and network support within an enterprise environment.
• Comfortable with in-person end-user support at client sites.

Mansioni

• Repair, test, image and clean PCs, laptops, monitors, printers and related hardware.
• Troubleshoot software and peripherals; set up, configure and add hardware.
• Handle asset management; IMAC events for printer migration and PC refreshes.
• Follow up on tickets and ensure timely resolution.
• Assist with server configurations, backups, recoveries, and security procedures.
• Assist with network hardware installation and maintenance; perform system admin tasks.
• Provide in-person technical support at customer sites.
• Back up and protect end-user data; document improvements to processes.
• Support Site Leader and escalate as needed; manage multiple projects.
• Work in enterprise environment with reliability and team collaboration.

Conoscenze

PC hardware

Troubleshooting

Server & network

On-site support

Descrizione del lavoro

Title: Desktop support Technician
Duration: 3 months (possibility of conversion)
Location: Lafayette, IN - 47909
Shift: M-F, 8:00 AM - 5:30 PM (On-call Rotation)

Job Notes:

• Is this position remote or in person? In-Person
• What are the TOP 2 required skills that candidates must have? must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well. Must have a strong understanding or work experience of server and network support within an enterprise.
• What will the work schedule be for this position? M-F, 8:00 AM - 5:30 PM
• Will there be OC (on call)? Yes
• Will there be shift differentials? No
• How many overall years of experience should this person have? 3-7
• Do they need any specific certifications or education? No
• If contract to hire what is the conversion rate? $25
• How many miles per day will the contractor be driving? Not a field position; however, there is a contractor build a mile down the road may need to drive to.
• What radius range should candidates be located from the job location? Close - 50 miles
• What is the exact work location or city, state, or zip? 3700 Highway 52 South, Lafayette, IN 47909
• How soon will the candidate review and interviews start? Immediately
• Do you have upcoming vacations or time out of the office? N/A
• What issues have you had with this req in the past? Pay rate and proximity to job site
• Will you utilize clearvision/fieldvision for this role? No

Responsibilities:

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
• Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects
• Experience working in enterprise environment.

Experience:

• Candidates should have 3-7 years' experience supporting PC Hardware and software. Comfortability providing hands & feet support for Server and Network is a plus. These requirements are flexible depending on available talent in the area.

TOP 4 required skills:

• Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
• Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
• Candidate must have a strong understanding or work experience of server and network support within an enterprise.
• Dependability; both to get work done independently, and for attendance for availability to work scheduled hours.

Conversion Rate: $25/hr (depending on performance)