Desktop Support Technician

TieTalent; Illinois; Hybrid; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking an IT Support Specialist to assist around 500 users in a hybrid role located in Chicago, IL. This position requires strong problem-solving skills and effective communication to ensure smooth operations. Responsibilities include managing technical issues, software deployments, and user training while adhering to compliance standards.

Qualifications

• 1+ year of experience in desktop support.
• Experience with Active Directory and ticketing system required.
• Strong communication skills with all levels of staff.

Responsibilities

• Support around 500 users with technical issues related to PCs, networks, printers, software, and phones.
• Package, test, deploy, update, and troubleshoot software applications.
• Act as the primary point of contact for all IT-related queries.

Skills

Communication

Problem-solving

Technical Assistance

Education

CompTIA A+ certification

Tools

Active Directory

Ticketing System

VOIP systems

Job description

About

Soni's client is seeking a confident and service-oriented

IT Support Specialist

to join their team and provide technical assistance to approximately 500 users across various departments. In this role, you will be the go-to person for resolving hardware and software issues, maintaining system access, and ensuring smooth day-to-day operations for all end users. This position requires strong problem-solving skills, effective communication with all levels of staff-including senior leadership-and a passion for delivering quality support in a fast-paced environment. Per this client, this a

4 days

on-site

hybrid

role in Chicago, IL.

Responsibilities

Support around 500 users with technical issues related to PCs, networks, printers, software, and phones

Package, test, deploy, update, and troubleshoot software applications

Create and maintain desktop images for deployment

Perform installations and routine maintenance of PC and network equipment

Set up new users and remove/disable access for departing employees

Analyze hardware and software use to identify areas for improvement

Document IT procedures and workflows

Coordinate desktop equipment and software upgrades

Maintain and prioritize tasks through a ticketing system

Escalate or delegate issues as needed to other IT team members

Act as the primary point of contact for all IT-related queries

Manage phone system configurations, including users, teams, and call flows

Grant and revoke access to various internal and external platforms

Train employees on best practices for IT tools and systems

Adhere to PCI and SOC II compliance requirements

Communicate effectively and professionally with C-suite executives and senior leaders Qualifications:

1+ year of experience in desktop support

Experience working with a ticketing system

Strong communication skills and confidence in engaging with users at all levels

Experience with Active Directory

Familiarity with VOIP systems

CompTIA A+ certification

Nice-to-have skills

• Active Directory
• PCI
• Illinois, United States
  
  

Work experience

• Desktop Support
  
  

Languages

• English