Desktop Support Technician

TieTalent; Tennessee; On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in cloud and infrastructure services is looking for a Desktop Support Technician in Memphis, TN. In this role, you will provide comprehensive support for end user devices including hardware and software for both remote and onsite users. The position offers an annual salary ranging from $40,000 to $55,000, along with a range of benefits including medical insurance, paid time off, and a 401(k) plan.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays and Paid Time Off

401(k) plan with contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Experience in Desktop Support required.
• Knowledge of hardware/software support for end users.
• Understanding and documenting processes and incidents.

Responsibilities

• Support End User Computing hardware and software, including Windows devices.
• Document and track incidents for timely resolution.
• Manage the full lifecycle of end user devices.

Skills

Windows

ServiceNow

Hardware

Active Directory

Tools

ServiceNow

Active Directory

SCCM

JAMF

Nexthink

Job description

About

This is an onsite position open to any qualified applicant in the United States.

About the group:

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) focuses on digital transformation by driving core modernization across layers. We help customers transform infrastructure and workplace to meet the evolving needs of the digital era. Our approach delivers key results through cloud-driven modernization and operational transformation, enabling businesses to operate securely.

You must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Job Title: Desktop Support Technician

Location: Memphis, TN

Roles & Responsibilities

• Support End User Computing hardware and software (Windows), including laptops, desktops, mobile phones, tablets, printers, RFID guns, MS Office, Remote Access, Video Conferencing (Poly, Cisco), and VDI.
• Document, track, and monitor incidents and problems to ensure timely resolution using ServiceNow, Remedy, or similar systems.
• Create or understand KB articles or SOPs.
• Provide hardware support, peripherals support, reimaging, data migration, break-fix, international travel support, device backup and restore, mobility, email, and ad-hoc user support.
• Use tools like ARS, Active Directory, SCCM, JAMF, Nexthink to support first contact resolution.
• Manage the full lifecycle of end user devices, including provisioning, monitoring, remote management, re-imaging, de-provisioning, and retiring.

Salary and Other Compensation:

The annual salary ranges from $40,000 to $55,000, depending on experience and qualifications. The position is eligible for Cognizant's discretionary annual incentive program.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays and Paid Time Off
• 401(k) plan with contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Application Deadline: June 15, 2025.

Nice-to-have skills:

• Windows
• ServiceNow
• Hardware
• Active Directory

Work experience: Desktop Support

Languages: English