Support Technician

Gap Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in the retail sector is seeking a Support Technician to work in their Distribution/Fulfillment Center environment. This role requires a generalist who can effectively monitor computing systems. Ideal candidates will have a strong background in IT support, troubleshooting skills, and familiarity with various operating systems. You will be responsible for supporting end-users and ensuring operational efficiency across systems and devices.

Qualifications

• Current IT Support Experience, with prior warehouse operations experience preferred.
• Ability to resolve hardware, OS, and software issues.
• Basic skills in PC and mobile device troubleshooting.

Responsibilities

• Provide second-level technical support to users.
• Resolve issues related to hardware and software.
• Support installation of new systems and upgrades.

Skills

Troubleshooting skills

Analytical skills

Communication skills

Organizational skills

Technical support experience

Education

CompTIA A+ Certification

CompTIA Network+ Certification

Tools

Microsoft Windows

OS X

Linux

RF Devices

Thin Clients

Job description

About the RoleThe Support Technician works in a Distribution/Fulfillment Center environment. This role monitors and controls computing systems and associated peripheral devices to ensure continuous and effective operation; determines equipment setup and procedures for running such equipment. This role is a generalist for support needs for the business operations.What You'll Do

• Provide second level technical support to internal customers’ workstations, peripherals, RF devices, Thin Clients and associated systems.

• Resolve reported problems related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues.

• Utilize technical knowledge and understanding of end-user and infrastructure systems to work on projects and participate on technical project teams.

• Understand customer group’s objectives and how their work can help the business realize its goals or, in the event of problems, adversely affect their productivity.

• Support the installation of new end-user and infrastructure systems and upgrades.

• Create or modify procedures to solve problems, some of which may have no existing policies or processes.

• Interface with all levels of IT management in business terms.

Who You Are

• Current IT Support Experience. Prior Warehouse Operations and Enterprise environment Technical Support a plus

• Proven quality analytical, organizational, oral and written communication skills.

• Proven history of consistent execution of delegated work and quality performance within a team.

• Proven ability to learn new technologies quickly and analyze problems effectively.

• Possess Operating Systems troubleshooting skills in: Microsoft Windows, OS X, Linux operating systems and mobile platforms.

• Basic Experience in hardware troubleshooting skills: PC, MAC, Mobile Devices, Thermal label printers, HP / Dell / Ricoh printers, IP Networks, RF Devices, Thin Clients and Wireless

• Basic industry certifications such as CompTIA A+, CompTIA Network+, or equivalent certification or education preferred.