Desktop Support Technician I

TieTalent; Illinois; On-site; USD 50,000 - 55,000; Full time

Job summary

A leading technology services provider is seeking a Desktop Support Technician I to join their team. The successful candidate will provide high-quality end-user support, troubleshoot complex IT issues, and ensure optimal performance of hardware and software systems, all while adhering to IT standards. This is an exciting opportunity for those keen on advancing their careers in IT.

Benefits

Medical & Dental Plans

401k Savings Plans

Paid Time Off

Qualifications

• 2-3 years of experience in IT Desktop Support.
• A+ Certification highly desirable.
• Experience with Windows 10.

Responsibilities

• Provide end-user support and maintain PC hardware/software.
• Troubleshoot and resolve IT incidents.
• Document incidents in ServiceNow.

Skills

Technical Support

Troubleshooting

Customer Service

Education

Associate's degree in IT or experience equivalent

Tools

ServiceNow

Microsoft Office

Job description

Join to apply for the Desktop Support Technician I role at TieTalent

2 days ago Be among the first 25 applicants

Join to apply for the Desktop Support Technician I role at TieTalent

Get AI-powered advice on this job and more exclusive features.

About

Overview AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of a team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.

About

Overview AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of a team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.

Responsibilities The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust’s corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.

Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.

Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.

Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.

Follow up with customers to ensure their technology needs are being met and issues are resolved.

Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.

Provide desktop/laptop break/fix/maintenance support

Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)

Document incidents, problems and requests in the company ticketing system (ServiceNow).

Ensures detailed work notes are documented with every ServiceNow ticket.

Escalate critical incidents to Management as needed.

Perform regular stock room audits to assist the IT Asset Management team

Day-to-day-operational activities associated with shipping and receiving of IT hardware.

Work independently while simultaneously being a collaborative team member striving for team success.

Follow standard operating procedures around process and documentation.

Minimal travel required.

Keeps current with market trends and demands.

Performs other functionally related duties as assigned.

May be required to work overtime as assigned.

Qualifications Required

Associates degree: proven industry experience will be acceptable in lieu of degree

2-3 years of experience in IT Desktop Support with a focus on end user facing services

A+ Certification highly desirable

Experience with Windows 10

Knowledgeable in Microsoft Office Applications

Working knowledge with Help Desk ticketing systems such as ServiceNow

Preferred

Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber

Troubleshoot and installation of Laptops/PC, printers, and copiers

Experience working with Active Directory

Basic Networking (TCP/IP)

Cisco Phones and Soft Phones

Microsoft MCP (Microsoft Certifications)

#ONSITE

#AMTRUST

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Nice-to-have skills

• ServiceNow
• Adobe Acrobat
• Active Directory
• TCP/IP
• Illinois, United States
  
  

Work experience

• Desktop Support
  
  

Languages

• English
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Sign in to set job alerts for “Desktop Support Technician” roles.

Chicago, IL $50,000.00-$55,000.00 9 months ago

Desktop Support Engineer - $120,000 + bonus - Quant Trading

Mount Prospect, IL $60,000.00-$75,000.00 1 week ago

Chicago, IL $55,000.00-$65,000.00 9 months ago

Peoria, IL $45,000.00-$50,000.00 1 month ago

Palatine, IL $60,000.00-$70,000.00 1 week ago

Addison, IL $45,000.00-$60,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.