Desktop Support Technician

TieTalent; Tennessee; On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology firm is seeking a Desktop Support Technician to provide on-site technical support. In this role, you will troubleshoot hardware and software issues, manage incidents using ticketing systems, and ensure efficient device lifecycle management. Ideal candidates should possess expertise in Windows, ServiceNow, and Active Directory, as well as strong troubleshooting skills. Comprehensive benefits and competitive compensation are provided.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Experience in supporting End User Computing hardware/software.
• Expertise in troubleshooting incidents using ticketing systems.
• Knowledge of enterprise software support and device management.

Responsibilities

• Support hardware/software including laptops, desktops, and mobile devices.
• Document and track incidents to ensure timely resolution.
• Manage the full lifecycle of end-user devices.

Skills

Windows

ServiceNow

Active Directory

Hardware

Job description

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About

This is an onsite position open to any qualified applicant in the United States. About the group:

About

This is an onsite position open to any qualified applicant in the United States. About the group:

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. *

You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future * Job Title: Desktop Support Technician

Location:

Memphis, TN Roles & Responsibilities

Expertise in supporting End User Computing hardware and software (Windows), including laptops, desktops, mobile phones, tablets, printers, RFID guns, MS Office, Remote Access, Video Conferencing (Poly, and Cisco), and VDI. Experience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems. (Able to Understand and sometimes create KB articles or SOPs) Deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMac (installs, add, moves and changes) and ad-hoc support for technology users. Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution Experience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring Salary and Other Compensation:

Qualifications

Applications will be accepted until June 15, 2025. The annual salary for this position is between $ 40,000 - $ 55,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #CB #Ind123

Nice-to-have skills

• Windows
• ServiceNow
• Hardware
• Active Directory
• Tennessee, United States
  
  

Work experience

• Desktop Support
  
  

Languages

• English
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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