Part Time Field Service Support Technician - Quincy, IL

Connect America; United States; Remote; Full time

Job summary

Connect America is seeking a Field Service Support Technician to provide in-home customer service and support for emergency response equipment. This role requires patience and compassion when working with seniors, along with organizational skills for efficient service management. Flexible full-time and part-time positions available, primarily serving the Quincy, IL area.

Qualifications

• Ability to operate basic machinery and electronic equipment.
• Valid driver’s license and adherence to dress code.
• Ability to lift up to 40 pounds and climb stairs.

Responsibilities

• Provide excellent customer service during in-home installations.
• Schedule appointments and process work orders accurately.
• Educate and train subscribers and caregivers on products.

Skills

Patience

Organizational Skills

Customer Service

Job description

Do you like working with people in a mission-based role? Are you looking for a role with increased earning potential? Would you like more flexibility in your schedule? If yes, Connect America needs your talent to support our customers through a role as a Field Service Support Technician. We are open to candidates that have in-home experience, such as utility companies or as a home health worker, supporting customers in their home environment. We offer both full-time and part-time positions, making this a great opportunity for someone seeking a second income or a flexible schedule to pursue other passions. If you have these or similar experiences, we’d love to talk to you!

We are hiring in Quincy, IL.

This position supports the Quincy, IL area within a radius of up to 100 miles. If you live within a 30-minute drive of Quincy, this could be an ideal location for you.

The general schedule is Monday to Friday, 9 am - 5:30 pm, with flexibility to meet customer needs.

The starting pay is $15/hr, with additional earnings for installations and services, plus mileage reimbursement. The potential annual earnings can reach up to $60,000.

About the Company

Connect America and its brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently for over 40 years. As North America’s largest independent provider of connected care, we deliver innovative technologies that bridge healthcare providers, individuals, and their care partners. Our solutions support health and safety, leading to improved quality of life, earlier interventions, reduced hospitalizations, and peace of mind for around 10 million lives annually. We are redefining the global home healthcare market.

Recognized as one of Philly Happening’s Best Places to Work, our award-winning customer service team has received the Best Service Award from Today’s Caregiver. Our healthcare division was named a Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we value ethics and respect, building relationships based on trust. We foster a supportive team environment focused on developing customer solutions collaboratively. If you are dedicated and compassionate, join us in making a positive difference in people's lives.

Our headquarters are near Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

This Field Service Support Technician role is vital within our Lifeline business, which has been a leader in emergency response services for nearly 50 years. We focus on serving vulnerable populations with emergency response, medication management, predictive analytics, and digital engagement, improving enrollment, compliance, and outcomes.

In this role, you will:

Provide excellent customer service during in-home installations, service, and retrieval of Lifeline’s emergency response equipment and other devices. If you are caring, compassionate, enjoy interacting with seniors, and can work independently, this job is for you! The territory covers Quincy, IL, and up to 100 miles around it.

Your responsibilities include:

• Adjusting training to meet subscriber needs, including speaking slowly and clearly.
• Educating and training subscribers and caregivers on our products/services professionally and respectfully.
• Processing work orders for installations, training, service, and retrieval.
• Completing tasks on schedule and providing excellent service.
• Scheduling appointments within service standards.
• Ensuring subscribers and caregivers are comfortable with the equipment and service.
• Maintaining communication and inventory protocols.
• Submitting reports and documents accurately and timely.
• Providing feedback for continuous improvement.
• Occasional evening or weekend work for emergency service orders.

Qualifications include:

• Ability to operate basic machinery and electronic equipment.
• Patience and caring nature, especially with seniors wary of change.
• Organizational skills to prioritize tasks and follow instructions.
• Valid driver’s license (up to 75% local travel within a 100-mile radius).
• Adherence to dress code.
• Ability to lift up to 40 pounds and climb stairs.