Desktop Support Technician

TieTalent; Smyrna (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desktop Support Technician to provide exceptional support to end users. This role involves troubleshooting Windows 10/11 systems, configuring software, and ensuring seamless operation of applications. The ideal candidate will possess a strong customer focus, excellent problem-solving skills, and the ability to thrive in a fast-paced environment. Join a collaborative team dedicated to delivering high-quality IT support while enhancing your technical expertise and contributing to a positive user experience.

Benefits

Dental insurance

Health insurance

Vision insurance

Qualifications

• University degree or diploma in Computer Science or equivalent experience.
• Proven experience troubleshooting Windows 10/11 and applications.
• Hands-on experience with Microsoft Office 2016/O365 products.

Responsibilities

• Provide day-to-day End User Computing support to user communities.
• Install, configure, and maintain personal computers and applications.
• Document and adhere to organizational policies and procedures.

Skills

Troubleshooting Windows 10/11

Microsoft Office 2016/O365

Active Directory

Networking (TCP/IP, DNS, DHCP)

Customer Support

Analytical Skills

Problem-Solving

Education

University degree in Computer Science

College diploma in Information Systems

Tools

ServiceNow

Remedy

Microsoft SCCM

Bomgar

Job description

Desktop Support Technician Job Description

The Desktop Support Technician is responsible for providing day-to-day End User Computing (EUC) operational support to the user communities through the installation, configuration, upgrade and maintenance of personal computers, applications, and peripheral equipment. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The desktop support technician is responsible for delivering high quality, cost-effective support to all levels of users.

Knowledge & Experience
* University degree or College diploma in the field of computer science, information systems, or at least 2 years equivalent work experience.
* Proven experience troubleshooting Windows 10/11 Operating Systems and dependent applications
* Hands-on knowledge of and experience with Enterprise PC Operating System deployments/migrations and hardware refreshes
* Working knowledge of the Windows 10/11 registry, NTFS permissions, file and folder security, local user security
* Familiarity with Microsoft Active Directory structure/security and Group Policies
* Hands on Experience supporting Microsoft Office 2016/O365 products including:
* Word/Excel/PowerPoint/Teams/SharePoint/Access and MS Outlook
* Hands on experience in troubleshooting Internet browsers (EDGE and Chrome) and related
* security settings
* Familiarity with software distribution via Microsoft System Center Configuration Manager
* (SCCM) and InTune
* Working knowledge of Windows networking components, i.e. TCP/IP, DNS, WINS, DHCP, VPN,
* IPsec etc.
* Working knowledge of Cisco AnyConnect VPN software. Two factor authentication experience is
* a plus.
* Working knowledge of Remote control tools such as Bomgar
* Working knowledge of PC hardware troubleshooting
* Experience with IT Service Management software such as ServiceNow or Remedy; familiarity
* with ITIL processes.
* Able to interpret and follow technical documentation
* Personal Attributes
* Highly self-motivated and self-directed.
* Ability to absorb new ideas and concepts quickly.
* Good analytical and problem-solving abilities.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Very strong customer focus
* Good communications skills written and oral; Good interpersonal and telephone skills.
* Experience working in a team-oriented, collaborative environment.

Job Type: Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday



Experience:
* Customer support: 1 year (Preferred)
* Windows OS: 1 year (Preferred)
* Windows: 1 year (Preferred)

Ability to Commute:
* Smyrna, TN (Required)

Ability to Relocate:
* Smyrna, TN: Relocate before starting work (Required)

Work Location: In person