Desktop Support Technician

TAG - The Aspen Group; City of Syracuse (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Technician to join their dynamic team. In this role, you will troubleshoot IT equipment issues, provide on-site support, and ensure exceptional service to users. With a commitment to enhancing healthcare experiences, this company offers a collaborative environment where you can grow your skills and contribute to meaningful projects. If you have a passion for technology and a desire to make a difference, this opportunity is perfect for you.

Benefits

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) savings plan with match

Qualifications

• 3-5 years of experience in desktop support or similar IT role.
• Experience with troubleshooting hardware and software issues.
• Clear communication skills and ability to train users.

Responsibilities

• Troubleshoot issues with PCs, monitors, and printers.
• Coordinate on-site support and hardware repair.
• Maintain asset inventory and incident tickets.

Skills

Desktop support experience

Troubleshooting skills

Software installation

Hardware troubleshooting

Communication skills

AV knowledge

Incident management

Adaptability to new technology

3-5 years IT support experience

IT certifications

Education

IT certifications or equivalent education

Tools

ServiceNow

Job description

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TAG - The Aspen Group provided pay range

This range is provided by TAG - The Aspen Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $33.00/hr

Direct message the job poster from TAG - The Aspen Group

Talent Acquisition Manager | The Aspen Group (TAG)

About the Company - The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

About the Role - As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Desktop Support Technician-Field Support.

Responsibilities

• Troubleshoot issues with PCs, monitors, printers, and other related IT equipment
• Coordinate with smart hands vendor to provide on site support and hardware repair at remote locations.
• Providing direction to onsite tech by outlining the problem and what is expected of the tech while onsite
• Collecting and analyzing photos and data provided by the tech
• Driving the solution and ensuring that the issue is completely resolved
• Image, prep, ship and track laptops and desktops and accessories
• Maintain asset inventory of devices throughout their lifecycle
• Maintain incident & task tickets in ServiceNow adhering to defined SLAs
• Provide exceptional service to all users both in person and remote
• Create and update knowledge base articles and documentation used by the team and technical service desk
• Partner with various teams within IT and other departments to solve cross functional issues
• Provide training and assistance to users as needed

Skills

• Experience as a desktop support technician or equivalent
• Troubleshooting workstation/user accounts with
• Experience performing software installation, diagnostic and upgrades
• Hardware troubleshooting skillset across laptops desktops tablets printers and more
• Excellent vertical and lateral thinking
• Clear written and verbal communication
• AV knowledge and troubleshooting skills
• Experience with incident management/ticketing system
• Ability and willingness to quickly learn and adapt to new technology and processes
• 3 - 5 years of experience in desktop support or a similar IT support role
• IT certifications or equivalent of education preferred

Pay range and compensation package - Pay Range: $25-$33/hr with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match *This role is onsite 5 days/week in our Syracuse office*

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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East Syracuse, NY $23.00-$27.00 1 month ago

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