Mobile Video Field Support Technician

Motorola Solutions; Charlotte (NC); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where your expertise will enhance customer satisfaction and drive service success. In this dynamic role, you'll collaborate with various teams to ensure seamless deployment and support of critical communication technologies. Your skills in troubleshooting, customer service, and project management will be essential in building positive relationships and improving processes. With opportunities for travel and a commitment to professional growth, this position offers a chance to make a meaningful impact in the community while advancing your career in a supportive environment.

Benefits

Incentive bonuses

Medical, dental, and vision insurance

401K

Paid holidays

Generous leave

Stock purchase plan

Parental leave

Qualifications

• 5+ years of experience in electronics or IT roles.
• Proficiency in Windows, networking, and troubleshooting.

Responsibilities

• Coordinate between sales, systems integration, and support teams.
• Troubleshoot hardware, network, or software issues.

Skills

Windows administration

Networking

TCP/IP

Wi-Fi troubleshooting

Customer service

Communication skills

Project management

Education

5+ years in electronics, systems, or IT roles

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, schools, hospitals, and businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role; while there is no immediate opening, we want to establish relationships with prospective candidates. If your background matches our requirements, we will follow up with an exploratory conversation.

Job Description

We are seeking a self-starting Field Service Technician to deliver exceptional customer service. The goal is to drive service success that enhances customer satisfaction, maximizes retention, and increases profitability.

The Technical Customer Experience Manager will be responsible for, but not limited to, the following:

• Collaborating with Customer Experience, Sales, Systems Integration, CMSO, and the Product Group to meet customer needs.
• Serving as a key contact during deployment and post-deployment phases.

Scope of Responsibilities:

• Coordinate between sales, systems integration, support, and product teams.
• Troubleshoot system failures related to hardware, network, or software issues.
• Diagnose and resolve technical problems.
• Provide training for administrators and end-users on product and system configurations.
• Supervise third-party installers of mobile video devices such as BWC and ICV.
• Communicate technical resolutions to customers.
• Assist with deployment configurations and support handoff.
• Generate detailed service reports for customer approval.
• Adhere to company procedures and protocols.
• Share information across technical teams.
• Understand customer requirements and provide appropriate recommendations.
• Build positive customer relationships.
• Identify systemic issues and collaborate on process improvements.

Qualifications:

• 5+ years of experience in electronics, systems, or IT roles.
• Proficiency in Windows administration, networking, TCP/IP, Wi-Fi, and hardware/software troubleshooting.
• Experience in law enforcement environments is a plus.
• Excellent customer service and communication skills.
• Ability to train users on hardware and software.
• Project management experience in installation environments.
• Willingness to travel within the region.
• Ability to develop cross-organizational relationships and work effectively in matrix environments.
• Must pass background checks per CJIS Security Policy.

Location:

Remote within the region, with travel as needed.

Basic Requirements:

• 5+ years of relevant experience.
• Ability to obtain necessary background clearance.

Travel Requirements:

25-50%

Additional Details:

Relocation: Not provided. Position type: Experienced. No referral bonus plan.

Benefits include:

• Incentive bonuses, medical/dental/vision, 401K, paid holidays, generous leave, stock purchase plan, parental leave, and more.

EEO Statement:

Motorola Solutions is an Equal Opportunity Employer. We value diversity and inclusion and are committed to providing accommodations for candidates with disabilities. To request an accommodation, contact [e-mail].