Desktop Support Technician - ONSITE

OVATION Workplace Services; Atlanta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Technician to provide exceptional hardware and software support in a fast-paced environment. This role involves troubleshooting a variety of devices, managing inventory, and ensuring seamless operations for employees and new hires. The ideal candidate will thrive in dynamic settings, delivering outstanding customer service while adapting to changing demands. Join a forward-thinking company that values technical expertise and offers opportunities for growth in the IT sector. If you're passionate about technology and helping others, this position is perfect for you.

Qualifications

• 3-5 years of IT experience with technical training.
• Excellent customer service and interpersonal skills.
• Experience in help desk or call center support.

Responsibilities

• Image and install software on Windows and Apple devices.
• Troubleshoot issues on Windows, Macintosh, and mobile devices.
• Manage inventory and assets, including asset tagging.

Skills

Customer Service

Windows Support

Macintosh Support

Networking Concepts

Inventory Management

Technical Training

Help Desk Support

Organizational Skills

Education

Technical Training

MCP Certification

A+ Certification

Tools

Microsoft Office

Windows 10 OS

Asset Management System

Job description

Join to apply for the Desktop Support Technician - ONSITE role at OVATION Workplace Services.

Job Description

This role involves providing hardware and software support to employees and new hires. Responsibilities include generating weekly reports, managing inventory, and performing administrative tasks as needed.

The ideal candidate will deliver excellent customer service, adapt quickly to change, and thrive in a dynamic environment.

Responsibilities

1. Image and install software on Windows and Apple devices, including IMAC procedures and remote support.
2. Troubleshoot issues on Windows, Macintosh, and mobile devices.
3. Handle printer repairs and installations.
4. Manage disposal, redeployment, and asset reclamation.
5. Coordinate shipping and hardware repairs.
6. Assist with data backup and recovery.
7. Perform hardware refreshes and manage warranties.
8. Provide depot, walk-up, and VIP support.
9. Manage inventory and assets, including asset tagging.
10. Collaborate with external vendors and internal teams for onboarding and support.
11. Maintain accurate records in the asset management system.
12. Generate weekly inventory reports and hardware outflow records.
13. Ensure resolutions align with company policies.

Requirements/Qualifications

1. 3-5 years of IT experience, with technical training.
2. Knowledge of Windows and Macintosh platforms, including Microsoft Office.
3. Experience imaging Windows 10 OS.
4. Basic understanding of networking concepts (TCP/IP, Ethernet).
5. Experience with networked printers.
6. Proficiency with PC-based office software and spreadsheets.
7. Willingness to work extended hours or modified schedules.
8. Excellent customer service and interpersonal skills.
9. Strong organizational and prioritization skills.
10. Experience in help desk or call center support.
11. MCP and/or A+ Certifications preferred.
12. Good communication skills, team-oriented, able to lift up to 50 pounds, own transportation, valid driver’s license.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting