Desktop Support Technician Level I

Tech Providers,; Atlanta (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Desktop Support Technician Level I to join their dynamic team in Atlanta. This role involves providing exceptional support for desktops and laptops, managing customer relationships, and ensuring efficient IT service delivery. The ideal candidate will possess strong technical troubleshooting skills and a background in Windows administration and Active Directory. Join a collaborative environment where your contributions will directly impact the success of ongoing device support projects. If you're passionate about technology and customer service, this is an excellent opportunity to grow your career in a fast-paced setting.

Qualifications

• 2+ years of experience in a support center environment.
• Proven ability to meet service goals consistently.
• Microsoft Certified Professional (MCP) preferred.

Responsibilities

• Manage customer relationships and prioritize work effectively.
• Support and deploy company desktops and laptops.
• Document resolutions for team use and maintain application packages.

Skills

Desktop Support

Windows Administration

Active Directory

Customer Service

Technical Troubleshooting

Education

Bachelor's Degree in Computer Science

Technical Institute Degree/Certificate

Tools

MECM/SCCM

Intune

Airwatch

Office 365

CRM Systems

Job description

Desktop Support Technician Level I
6 Months Contract with possible extension/CTH
Atlanta GA (Onsite Role)

Note : Mon – Fri- (8am-5pm)

Experience:
• Two-year prior Support Center experience, working in a fast-paced environment directly supporting Desktops and Laptops.
• Proven ability to meet service goals consistently.
• One-year prior Windows administration and Active Directory experience.
• Microsoft Certified Professional (MCP) and/or Comp TIA Certifications preferred.

Responsibilities:
• Cultivate and manage relationships with customers.
• Prioritize work and meet deadlines.
• Support and deploy company desktops and laptops.
• Document resolutions for other teams and team members to use.
• Serve as a point of contact and Subject Matter Expert for the team. Accurately track all work in ITSM for the benefit of customers and IT.
• Support on-going Device Support projects.
• Be flexible to meet the needs of the team or current project, which sometimes requires nights and weekends.
• Maintain application packages for deployment through MECM/SCCM and Intune.
• Participate in building Gold image for company desktops/laptops.
• Follow policies and procedures on computer and software deployment and decommissioning.
• Function as a point of contact for incidents and service requests from end users by phone and email.
• Solve problems and be able to present technical information to users with different technical skill levels.
• Communicate effectively with customers, coworkers, and management.
• Configure Apple devices in Airwatch or Intune.
• Configure and troubleshoot various equipment and peripherals, including desktops/laptops, printers, and more.
• Cross train and assist others when necessary.
• Support and configure the software applications such as email plugins, CRM system, Office 365, Outlook, Edge,
Chrome, timekeeping, customer presentation applications, VPN, and others.
• Employ device management tools in supporting users and requested applications.
• React to change productively and handle other essential tasks as assigned.
• Be an active member of the Device Support Services team.

Education:
Bachelor's degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field preferred.