Desktop Support Technician

TieTalent; Franklin (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Desktop Support Technician to provide top-notch operational support to its user community. In this role, you will be responsible for installing, configuring, and maintaining personal computers and applications while ensuring adherence to organizational policies and standards. The ideal candidate will possess strong troubleshooting skills in Windows 10/11 and Microsoft Office products, along with a solid understanding of networking components and IT service management software. If you are self-motivated, customer-focused, and ready to thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Dental insurance

Health insurance

Vision insurance

Qualifications

• 2+ years of equivalent work experience in desktop support.
• Ability to interpret and follow technical documentation.

Responsibilities

• Provide day-to-day operational support for end users.
• Install, configure, and maintain personal computers and applications.

Skills

Troubleshooting Windows 10/11

Microsoft Office 2016/O365

Active Directory

PC Hardware Troubleshooting

IT Service Management Software

Remote Control Tools

Networking Components

Education

University degree in Computer Science

College diploma in Information Systems

Tools

Microsoft System Center Configuration Manager (SCCM)

ServiceNow

Bomgar

Job description

Desktop Support Technician Job Description

The Desktop Support Technician is responsible for providing day-to-day End User Computing (EUC) operational support to the user communities through the installation, configuration, upgrade and maintenance of personal computers, applications, and peripheral equipment. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The desktop support technician is responsible for delivering high quality, cost-effective support to all levels of users.

Knowledge & Experience
* University degree or College diploma in the field of computer science, information systems, or at least 2 years equivalent work experience.
* Proven experience troubleshooting Windows 10/11 Operating Systems and dependent applications
* Hands-on knowledge of and experience with Enterprise PC Operating System deployments/migrations and hardware refreshes
* Working knowledge of the Windows 10/11 registry, NTFS permissions, file and folder security, local user security
* Familiarity with Microsoft Active Directory structure/security and Group Policies
* Hands on Experience supporting Microsoft Office 2016/O365 products including:
* Word/Excel/PowerPoint/Teams/SharePoint/Access and MS Outlook
* Hands on experience in troubleshooting Internet browsers (EDGE and Chrome) and related
* security settings
* Familiarity with software distribution via Microsoft System Center Configuration Manager
* (SCCM) and InTune
* Working knowledge of Windows networking components, i.e. TCP/IP, DNS, WINS, DHCP, VPN,
* IPsec etc.
* Working knowledge of Cisco AnyConnect VPN software. Two factor authentication experience is
* a plus.
* Working knowledge of Remote control tools such as Bomgar
* Working knowledge of PC hardware troubleshooting
* Experience with IT Service Management software such as ServiceNow or Remedy; familiarity
* with ITIL processes.
* Able to interpret and follow technical documentation
* Personal Attributes
* Highly self-motivated and self-directed.
* Ability to absorb new ideas and concepts quickly.
* Good analytical and problem-solving abilities.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Very strong customer focus
* Good communications skills written and oral; Good interpersonal and telephone skills.
* Experience working in a team-oriented, collaborative environment.

Job Type: Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday



Experience:
* Customer support: 1 year (Preferred)
* Windows OS: 1 year (Preferred)
* Windows: 1 year (Preferred)

Ability to Commute:
* Franklin, TN (Required)

Ability to Relocate:
* Franklin, TN: Relocate before starting work (Required)

Work Location: In person