Desktop Support Technician

A3 Solutions, Inc.; Phoenix, California, Main Street (AZ, MO, CA); On-site; USD 40,000 - 65,000; Part time

Job summary

An established industry player is seeking a Desktop Support Technician to provide essential support in an enterprise environment. This role involves maintaining, troubleshooting, and repairing computer systems while ensuring excellent customer service. You will interact directly with end users, assisting with hardware and software issues, and supporting network connections. If you thrive in a dynamic setting and enjoy problem-solving, this opportunity is perfect for you. Join a team that values your contributions and offers a supportive work environment.

Qualifications

• Experience in supporting Windows OS and Microsoft Office Suite.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Provide desktop support and troubleshoot hardware issues.
• Document and maintain hardware and software systems.

Skills

Windows OS Support

Microsoft Office Suite

Troubleshooting

Customer Service

Hardware Repair

Network Support

Education

High School Diploma

CompTIA A+ Certification

Tools

iMac

VPN Software

Job description

Desktop Support Technician

Position Type: Not a full-time position - backfill only.

Responsibilities:

1. Support Windows OS and Microsoft Office Suite in an enterprise environment, with direct interaction with end users.
2. Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
3. Provide desktop and network support.
4. Set up, configure, and add all hardware components.
5. Assist Corporate Desk Side Support technicians with large iMacs.
6. Document, maintain, upgrade, or replace hardware and software systems.
7. Support and maintain user account information, including rights, security, and system groups.
8. Train employees, identify, analyze, and repair product failures, and order or replace parts as needed.
9. Determine and recommend products or services that best fit customer needs.
10. Perform imaging and image recovery.
11. Perform break/fix repairs on desktops and laptops.
12. Install and reinstall various software packages and updates.
13. Support WiFi and VPN connections, including wireless devices.
14. Provide excellent customer service skills.