Desktop Support Technician

Compucom Staffing; Cincinnati (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

CompucomStaffing in Cincinnati, OH is seeking a Desktop Support Technician to join their team onsite and provide end-user support. The role involves repairing and configuring PCs, laptops, printers, and peripherals, troubleshooting software, and assisting with large IMAC events and PC refreshes. Candidates should have 3–6+ years in PC hardware/software support, strong customer service, and experience in enterprise environments.

Qualifications

• 3–6+ years of experience supporting PC hardware and software.
• Confident, positive attitude delivering great customer experience.
• Basic network troubleshooting and ability to assist infrastructure issues as smart hands.
• Experience diagnosing, replacing PC hardware components and troubleshooting PC software.

Responsibilities

• Repair, test, image and clean PCs, laptops, monitors, printers, and related hardware.
• Maintain, analyze, and troubleshoot software and peripherals; set up and configure hardware.
• Perform install, move, add, and change; handle IMAC events for printer migration and PC refreshes.
• Ensure tickets receive follow-up and appropriate attention.
• Provide in-person end-user support onsite at the customer's site.
• Back up and burn end user data; assist in documenting process improvements.
• Assist coworkers and Site Leader in issue resolution and escalations.

Skills

PC hardware

PC software

Network troubleshooting

Hardware diagnosis

Independent work

Multi-projects

Enterprise experience

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Cincinnati, OH and provide end-user support.

Duties And Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations

Skills And Qualifications

• Minimum 3 to 6+ years of experience supporting PC Hardware and software
• Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
• Get work done independently, and for attendance for availability to work scheduled hours
• Ability to handle multiple projects
• Experience working in an enterprise environment

Wage Range

The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on‑camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.