Desktop Support Technician

Compucom Staffing; Cambridge (MA); On-site; USD 31,000 - 41,000; Full time

Job summary

CompucomStaffing seeks a Desktop Support Technician for onsite work in Cambridge, MA. The role delivers end-user support, imaging, and device setup to keep employees productive and IT operations smooth.

The ideal candidate brings 5+ years in desktop support, strong Windows 11 and Office 365 skills, and hands-on ServiceNow experience, with excellent communication and documentation abilities.

Qualifications

• Minimum 5+ years of desktop or IT support experience.
• Strong knowledge of Windows 10/11 and Office 365.
• ServiceNow incident and request management experience.
• Imaging and device deployment experience.
• Familiarity with AD, DNS, DHCP, and remote access tools.
• Excellent communication and documentation skills.

Responsibilities

• Provide onsite desktop, laptop, and peripheral support for employees.
• Install, configure, and troubleshoot Windows 11 and Office 365 applications.
• Perform imaging, deployment, and configuration of end-user devices.
• Use ServiceNow to manage incidents, requests, and tickets.
• Assist with hardware refreshes and user migrations.
• Troubleshoot network, printer, and VPN connectivity issues.
• Maintain asset inventory and IT standards compliance.
• Collaborate with IT teams to resolve complex issues.
• Deliver professional and timely technical support.

Skills

Desktop support

Windows 11

Office 365

ServiceNow

Imaging

Active Directory

DNS

DHCP

Remote access

Communication

Documentation

Tools

VPN access

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Cambridge, MA and provide end-user support. The ideal candidate will have hands-on experience supporting Windows 11 and Microsoft Office 365, providing exceptional end-user support, performing imaging, and assisting with device setup and migrations.

Duties And Responsibilities

• Provide onsite desktop, laptop, and peripheral support for employees.
• Install, configure, and troubleshoot Windows 11 and Office 365 applications.
• Perform system imaging, deployment, and configuration of end-user devices.
• Use ServiceNow to manage incidents, service requests, and ticket documentation.
• Assist with hardware refreshes, software upgrades, and user migrations as needed.
• Troubleshoot and resolve network, printer, and VPN connectivity issues.
• Maintain asset inventory and ensure compliance with IT standards and policies.
• Collaborate with other IT teams to resolve complex issues and improve service quality.
• Deliver professional, courteous, and timely technical support to all users.

Skills And Qualifications

• Minimum 5+ years of experience in desktop or IT support roles.
• Strong working knowledge of Windows 10/11 and Microsoft Office 365 environments.
• ServiceNow experience required (incident/request management).
• Experience performing imaging, hardware setup, and user migrations.
• Familiarity with Active Directory, DNS, DHCP, and remote access tools.
• Excellent communication and documentation skills.

Wage Range

The rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.