Desktop Support Technician

Creative Solutions Services, LLC; Bloomfield (CT); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Parental leave

401(k)

FSA/HSA pre-tax

Job summary

CompucomStaffing seeks a Level 2 Desktop Support Technician to join our client's team onsite in Bloomfield, CT. The role covers IMAC, end-user support, and hardware/software troubleshooting across Windows and Mac environments.

Responsibilities include staging systems, imaging, and training junior staff while adhering to asset management policies. This position offers a W2 arrangement with comprehensive benefits and alignment to local standards.

Qualifications

• 3–5+ years of desk side support experience
• A+, MCP, MSCE or equivalent certification desired
• Good knowledge of Mac device support preferred
• Strong working knowledge of MS Office and basic business applications
• Strong understanding of MS Windows operating systems
• Strong communication skills
• Strong analytic/troubleshooting skills
• Strong customer support skills

Responsibilities

• Provide IMAC, break-fix and end user support
• Stage, build, and image systems with standard client image
• Complete special projects as requested
• Provide technical training to junior staff
• Troubleshoot end-user hardware and software incidents
• Follow Asset Management policy and procedures
• Complete monthly cycle counts

Skills

A+ certification

MCP

MSCE

Mac support

MS Office

Windows OS

Communication

Troubleshooting

Customer support

Tools

Imaging software

MS Office

Job description

At CompucomStaffing you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

We are currently seeking a qualified Level 2 Desktop Support Technician to join our client's team onsite in Bloomfield, CT.

Duties and Responsibilities:

• Provide install, move, add, change (IMAC), break-fix, and end user support activities as required
• Stage, build, and image systems with standard client image
• Complete special projects as requested
• Provide technical training to more junior employees
• Troubleshoot End User hardware and software incidents
• Follow Asset Management policy and procedures
• Complete monthly Cycle Counts

Skills and Qualifications:

• Minimum 3 to 5+ years of desk side support service experience
• A+, MCP, MSCE or equivalent certification desired
• Good knowledge of Mac device support is strongly preferred
• Strong working knowledge of MS Office and basic business applications
• Strong understanding of MS Windows operating systems
• Strong communication skills
• Strong analytic / troubleshooting skills
• Strong customer support skills

Wage Range:

The rate for this position isbetween$24.00 - $32.00perhour, unlesslocal minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education,experienceand other qualifications of the successful candidate.

Benefits:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:

CompucomStaffing™ a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness. For more information, visit www.compucom.com.

Work Authorization:

Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

Arizona Applicants:

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants:

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants:

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants:

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.