Desktop Support Technician

Quantam; Pikeville (KY); On-site; USD 24,796 - 28,144; Full time

Benefits offered by this job

Competitive hourly wages

Health benefits

Paid time off

401(k) plan

Job summary

A competitive IT solutions provider is looking for a Desktop Support Technician in Pikeville, KY, to offer essential support in a fast-paced environment. The ideal candidate will have a strong customer service background and at least 1-2 years of experience in desktop support, coupled with the ability to interface with users both remotely and in person. This full-time role requires a valid driver's license and includes benefits such as medical insurance and a 401(k).

Qualifications

• 1-2 years of experience in desktop support, including installation and troubleshooting.
• Must maintain a valid driver’s license.
• Ability to lift and carry heavy objects or work in uncomfortable positions.

Responsibilities

• Interface with users remotely and in person to provide support.
• Troubleshoot hardware and software issues as they arise.

Skills

Customer service

Communication skills

Computer equipment configuration

Experience in ticketing software

Ability to work under pressure

Hardware and software experience

Tools

ServiceNow

Job description

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates must be able to work fully onsite in Pikeville, KY.

Base pay range

$18.00/hr - $20.43/hr

Job Description

We are looking for a knowledgeable Desktop Support Technician with a high aptitude for customer service in the Pikeville area. Our client’s technicians interface with the agency users remotely and in person, so customer service skills are as essential as technical skills. Qualified candidates must maintain a valid driver’s license and lift and carry heavy objects or work in uncomfortable positions for extended periods of time. Candidates must have experience related directly with desktop support (one to two years minimum preferred), including but not limited to installation, troubleshooting, and repair in a windows-based environment. The candidate also needs to possess basic network troubleshooting skills.

Preferred Skill Sets

• Excellent customer service and communication skills.
• Computer equipment configuration, setup, and installation.
• Experience in ticketing software (preferably ServiceNow).
• Ability to work under pressure.
• Hardware and software experience.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting and Government Administration

Medical insurance

Vision insurance

401(k)