Desktop Support Technician

Quantam

London (KY)

On-site

USD 24,796 - 27,552

Part time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k) plan

Job summary

An IT services provider based in London, KY, is seeking an experienced Desktop Support Technician. This role requires two years of desktop support experience including installation and troubleshooting in a Windows environment. Responsibilities include providing desktop support, resolving technical problems, and utilizing ServiceNow for ticket management. Competitive hourly wages and benefits including medical and vision insurance, as well as a 401(k) plan, are offered.

Qualifications

Minimum of two years of experience in desktop support or similar role.
Experience in installation, troubleshooting, and repair of devices in a windows-based environment.
Basic networking troubleshooting skills.

Responsibilities

Provide desktop support and troubleshoot software issues.
Address inquiries and resolve technical problems promptly.
Use ServiceNow for ticket management and workflow.

Skills

Customer service

Troubleshooting skills

IT support

Tools

ServiceNow

Job description

Base Pay Range

$18.00/hr - $20.00/hr

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates must be able to work fully onsite in London, KY.

Job Description

We’re seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service. Candidates must have a minimum of two years of experience in desktop support or a similar role. This experience must include installation, troubleshooting, and repair of devices in a windows-based environment.

Responsibilities

Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
Utilize ServiceNow platform for ticket management and efficient workflow.
Apply computer skills to assist in network configurations and IT infrastructure maintenance.

Preferred Skills

1-2+ years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
Well-versed in computer systems and be able to set up hardware, install and configure software.
Basic networking troubleshooting skills.
Excellent customer service and communication skills.
Computer equipment configuration, setup, and installation.
Experience in ticketing software (preferably ServiceNow).
Hardware and software experience.
Must maintain a valid driver’s license.

Benefits