Technician I, IT Support (Temp)

Terumo Group; Aliso Viejo (CA); On-site; USD 26,174 - 49,593; Full time

Job summary

Terumo Group in California is seeking an IT Helpdesk Technician to support frontline associates. You will image workstations using System Center Configuration Manager, configure Windows devices, and manage Active Directory user accounts, access, and data.

You will coordinate with vendors for hardware, and resolve Level I tickets promptly. The role requires strong communication, basic hardware troubleshooting, and familiarity with Microsoft 365 and Adobe Creative Cloud.

Qualifications

• Experience imaging and deploying Windows devices.
• Experience managing user accounts in Active Directory.
• Strong communication and user-facing support skills.
• Ability to coordinate with vendors for hardware and data transfer.
• Familiarity with Microsoft 365 and Adobe Creative Cloud.

Responsibilities

• Image workstations with SCCM to prepare for deployment.
• Coordinate with associates to replace leased equipment and transfer data.
• Triage and resolve Level I tickets via IT helpdesk system.
• Initiate vendor coordination to replace or repair hardware.
• Manage AD user accounts and data archiving.
• Wipe data and ship devices back to the vendor.
• Set up Windows desktops/laptops and mobile devices for new hires.
• Perform basic hardware troubleshooting on devices and peripherals.
• Install and support Microsoft 365 apps and Adobe Creative Suite.
• Follow IT procedures for incidents and changes.
• Participate in meetings and IT projects.
• Maintain IT hardware inventory.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Time management

Tools

System Center Configuration Manager

Active Directory

Windows OS

Microsoft 365

Adobe Creative Cloud

Job description

Responsibilities

• Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare for deployment to associates.
• Coordinate and communicate with associates to replace leased workstation equipment to ensure an accurate transfer of all data and software applications.
• Triage, process, communicate, elevate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
• Initiate and schedule with vendor to replace or fix hardware issues.
• Maintain and process associate status changes of user accounts and computers within Active Directory and archival of user data.
• Wipe data from leased workstations using enterprise software and process for shipment back to vendor.
• Set up and configure new Windows desktops/laptops or mobile devices for new hires.
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
• Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
• Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
• Participate in departmental meetings and assigned projects or tasks by IT management.
• Help to maintain IT hardware inventory including workstations, monitors, docking stations, printers, etc.
• Understanding of single sign-on and multifactor authentication technologies.
• Perform other duties and responsibilities as assigned.

Job ID 13861BR

Salary Range: $19.45/Hour - $35.51/Hour (Financial compensation packages may be higher/lower than listed, and will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand)