L1 Desktop Support

GTN Technical Staffing; Nashville (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated L1 Desktop Support professional to join their team. This entry-level role involves providing technical assistance with computer hardware and software, ensuring client issues are resolved efficiently. Ideal candidates will have strong customer service experience, excellent troubleshooting skills, and the ability to multitask effectively. This position offers a contract employment type, making it a great opportunity for those looking to kickstart their career in IT. Join a dynamic team where your contributions will help shape the future of technical support!

Qualifications

• Previous experience in IT or customer service is essential.
• Strong troubleshooting and critical thinking skills are required.

Responsibilities

• Provide technical assistance with computer hardware and software.
• Resolve client issues in person and track resolutions.

Skills

Technical assistance with computer hardware and software

Customer service experience

Troubleshooting skills

Ability to build rapport with clients

Multitasking and prioritization

Education

1+ years of experience in IT or related fields

Tools

ServiceNow

Active Directory (AD)

Job description

Direct message the job poster from GTN Technical Staffing

Director of Recruiting and Delivery @ GTN Technical

L1 Desktop Support

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients in person
• Basic printer troubleshooting and break/fix experience
• Track customer issues and resolutions
• Handle tickets in a timely manner
• Experience with Service Now and AD
• Work independently or with managers or other techs
• Have strong CS experience dealing with end-users
• Be able to work overtime when requested or necessary
• Be able to multitask and prioritize many different projects

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• 1+ years of experience
• Previous ServiceNow / large ticketing service experience
• Able to hit the ground running
• Able to pass a drug test prior to starting

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting

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