Desktop Support Technician

TieTalent; Oregon; On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Desktop Support Technician to provide support for end-user computing hardware and software in Beaverton, Oregon. The role involves managing device lifecycles, resolving hardware and software issues, and requires authorization to work in the US without sponsorship. The position offers a competitive salary and extensive benefits including medical, dental, and retirement plans.

Benefits

Medical/Dental/Vision insurance

Paid holidays and time off

401(k) plan

Disability insurance

Paid parental leave

Employee stock purchase plan

Qualifications

• Experience in desktop support.
• Authorized to work in the US without sponsorship.

Responsibilities

• Provide support for end-user hardware and software.
• Manage the full lifecycle of end-user devices.
• Document and track incidents using ticketing systems.

Skills

Windows

Hardware

ServiceNow

Active Directory

Laptops

Desktops

Cisco

VDI

IMAC

Job description

About

This is an onsite position open to any qualified applicant in the United States.

About the group:

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) focuses on digital transformation through core modernization across layers. We assist customers in transforming infrastructure and workplaces to meet evolving digital needs. Our approach emphasizes cloud-driven modernization, workplace, and operational transformation to secure business operations.

Requirements:

• You must be legally authorized to work in the United States without employer sponsorship, now or in the future.
• Job Title: Desktop Support Technician
• Location: Beaverton, OR

Roles & Responsibilities:

Support End User Computing hardware and software (Windows), including laptops, desktops, mobile phones, tablets, printers, RFID guns, MS Office, Remote Access, Video Conferencing (Poly, Cisco), and VDI. Document, track, and monitor incidents and problems using ServiceNow, Remedy, or similar ticketing systems. Create KB articles or SOPs as needed. Support hardware, peripherals, enterprise software, reimaging, data migration, break-fix, international travel support, device backup and restore, mobility, email, IMac (installations, moves, changes), and ad-hoc user support. Use tools like ARS, Active Directory, SCCM, JAMF, Nexthink for first contact resolution. Manage the full lifecycle of end-user devices, including provisioning, monitoring, remote management, re-imaging, de-provisioning, and retiring.

Qualifications:

Applications accepted until June 15, 2025. Salary ranges from $40,000 to $55,000 annually, depending on experience and qualifications. The position is eligible for Cognizant's discretionary annual incentive program based on performance. Benefits include medical/dental/vision/life insurance, paid holidays and time off, 401(k), disability insurance, paid parental leave, and employee stock purchase plan.

Nice-to-have skills:

• Windows
• Laptops
• Desktops
• Cisco
• VDI
• ServiceNow
• Hardware
• IMAC
• Active Directory
• Oregon, United States

Work experience:

• Desktop Support

Languages:

• English