Desktop Support Technician

TieTalent; Oregon (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Cognizant is seeking a Desktop Support Technician to support hardware and software for end users in Beaverton, OR. The ideal candidate will have expertise in managed devices and customer support, with competitive compensation and benefits offered.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays and Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Expertise in supporting Windows hardware/software including laptops and desktops.
• Experience in documenting incidents in ticketing systems.
• Deep expertise in hardware, peripherals, and enterprise software support.

Responsibilities

• Support and manage End User Computing hardware and software.
• Document and monitor incidents to ensure timely resolution.
• Manage full lifecycle of end user devices.

Skills

End User Computing hardware and software support

Documentation and tracking

Active Directory

SCCM

Customer Support

Tools

ServiceNow

Remedy

JAMF

Nexthink

Job description

This is an onsite position open to any qualified applicant in the United States. About the group:

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.*

You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *Job Title: Desktop Support Technician

Location:

Beaverton, ORRoles & Responsibilities:

Expertise in supporting End User Computing hardware and software (Windows), including laptops, desktops, mobile phones, tablets, printers, RFID guns, MS Office, Remote Access, Video Conferencing (Poly, and Cisco), and VDI.Experience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems. (Able to Understand and sometimes create KB articles or SOPs)Deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMac (installs, add, moves and changes) and ad-hoc support for technology users.Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolutionExperience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiringSalary and Other Compensation:

Applications will be accepted until June 15, 2025.The annual salary for this position is between $ 40,000 - $ 55,000 depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.#LI-KV1 #CB #Ind123